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In the daily update of my US EPG listings yesterday, all my program information vanished. Further update attempts have not filled in any new information. I have cleared the EPG database several times without improvement; when that failed, I re-ran the setup assistant, also without improvement. As of now, I can see the title of the current program in the frontmost window - but only in EyeTV 3.6.9; EyeTV 4 does not provide that information. The program guide has no program listings whatsoever. I can still schedule recordings, but only by inputting all the information by hand. Is this a general EPG outage, or a US-specific EPG outage, or a US over-the-air EPG outage? Or is this just me? The veterans here may recall that all EPG listings vanished a few years ago, and were gone for over six months (even though Geniatech continued to sell EPG subscriptions, effectively accepting payment for a service they were not providing). Does anyone know whether this is what's happening now? If this isn't resolved in the next few days, I think that's the end of my days with EyeTV, after 16 years, seven tuners and twelve licenses. I can't keep pouring money and energy into an application that the developer won't make any visible effort to maintain or support. 😞 Software: EyeTV 3.6.9 (7530), EyeTV 4.0.0 (8526) macOS 10.14.6 Mojave EPG license current until November 2022 Hardware: 2015 13" MacBook Pro Retina i7/1TB SSD/16GB HDHomeRun Quatro (Ethernet connection)

I miss El Gato.. they were slow at times... but they at least seemed to care about customer service.

Just found the same problem and looks like before as you state. Running the same version of EyeTV 3 and Mojave. Sure haven't found anything close in ease of use.

I've found that communication with the Chinese owners to be a bit lacking. And, by a bit, I mean they are absolutely useless. During their major outage a couple of years ago, it took months of only getting the same response from "Angela Xu" who appears to no longer be there. For at least 6 weeks the response is our engineers are doing some final testing... I have a solution, fire them and hire a team that knows what they are doing. Maybe this is how the Chinese government deals with Spkr Pelosi's trip to Taiwan. If they don't deal with this soon, the will lose even more users. Elgato really screwed all of us when they sold EyeTV to Geniatech. Hey Geniatech get your damn act together and tell us what is happening. Better still, fix it. Did you fail to pay TV Guide and they shut you down again*? * just a guess. The support ticket system is a joke. If they can not determine if there is a MAJOR system failure, a ticket submission is not going to help. I am so sick of this companies lack of incentive to keep their system working. In the 10+ years with Elgato this type of outage just did not happen. Once in a great while they had an issue that was solved in hours. Now this is the forth time Geniatech has screwed us.

FYI I have filed a support ticket about this issue. Will see if I get a reply.

The last time I remember this happening, July of 2021, seems like it took more than a week to get fixed. I had started looking for an EyeTV replacement. I'm now thinking I make a mistake by not following through. No one needs this aggravation. In my experience Geniatech ignores their customers and customer service sucks. I have e-mailed customer service 5 or 6 times over the years and have gotten a reply once.

Same here for the European EPG Guide, I got a reply from the support yesterday that they are still trying to fix the error... (thought I posted a reply yesterday already but I found out new posts within a short time frame are limited and therefore my reply wasn't submitted)

Hi LachNed, Sorry, I have forget one thing: In terminal type: codesign --remove-signature /usr/local/lib/FWAUserLib

Hi LachNed, The messages look fine. Have you try to start normaly from finder or launcher ? If it does not start try from terminal by typing : /Applications/EyeTV.app/Contents/MacOS/EyeTV

I make a workaround for the missing FWAUserLib library in Ventura 1 install version 8528 of eyetv4 (https://file.geniatech.com/eyetv4/EyeTV4.0.0_8528.dmg) 2 Extract Framework "FWAUserLib.framework.zip" in your Downloads folder 3 write the following script and exec it. This script makes 5 actions: - verify app - remove signature for avc framework - set LSRequiresNativeExecution to false in Info.plist for execution on M1 of the 8528 version - binary patch to remove path of FWAUserLib library that force to look for it in folder /usr/local/lib - copy FWAUserLib library in /usr/local/lib folder I have verified on last Ventura beta (22A2311f) on a macbookpro M1 -------------------------------------------------------------------------------------------------------------------------------------------------------- #!/bin/zsh /Applications/EyeTV.app/Contents/MacOS/EyeTV& sleep 15 kill % codesign --remove-signature /Applications/EyeTV.app/Contents/MacOS/EyeTV # the LSRequiresNativeExecution parameter set at true hangs on M1 ex /Applications/EyeTV.app/Contents/Info.plist <<% s/\(LSRequiresNativeExecution.*\)true/\1false/ . w q % # binary patch of main program to remove path of FWAUserLib library that force to look for it in folder /usr/local/lib dd bs=1 count=5416 if=/Applications/EyeTV.app/Contents/MacOS/EyeTV of=p1 dd bs=5427 skip=1 if=/Applications/EyeTV.app/Contents/MacOS/EyeTV of=p3 echo -n FWAUserLib\\0x0 >p2 cat p1 p2 p3 >/Applications/EyeTV.app/Contents/MacOS/EyeTV chmod 755 /Applications/EyeTV.app/Contents/MacOS/EyeTV rm p1 p2 p3 # copy FWAUserLib library in /usr/local/lib folder sudo mkdir /usr/local/lib cp ~/Downloads/FWAUserLib.framework/Versions/A/FWAUserLib /usr/local/lib --------------------------------------------------------------------------------------------------------------------------------------------------------

Frameworks in the System Library folder are not user editable. However my guess is by virtue of the way Unix works, you should be able to put it either in your /Library folder (i.e. as opposed to /System/Library) or in your home folder Library. I've not tried it myself but think I'll give it a go in the coming days.

please feel free to try that zipped folder it contains the complete folder and subfolders from Library/Frameworks... FWAUserLib.framework.zip

I am using Handbrake on the .eyetv files. It is free and works like a charm.

I have an Eye tv 500 (Firewire) running on an Late-2012 iMac i7 (Catalina 10.15.7 (19H524)) using Apple's Thunderbolt to Firewire dongle adapter. I bought Eye tv 4 in September and it hasn't worked once. Every launch gets into the setup sequence and immediately crashes. (Always thread 24 or 25 with the same, identical SEGV.) I have contacted GeniaTech about this numerous times over the last seven months and never once gotten a reply. I have included crash logs from the Console app, system configuration data from System Profiler, steps to reproduce, contact information, .. everything I can think of to make a good bug report. I get an automated response that my bug report was received, and then, nothing. The greatest insult is that they also have not refunded my purchase to my credit card. I find it hard to describe this. In forty-five years of computing, I cannot recall ever paying for something that simply never worked at all. And only rarely do I recall having Customer Support turn theirback on me and ignore a crash report.

I know responsibility is down to Geniatech, but I also blame Elgato for poor due diligence on the company. As a result, I refuse to buy Elgato home automation products.

I feel this software is now abandoned. It could be covid has put them very far behind schedule but the signs are, very, clear to me that EyeTV is just here to make money off of existing hardware/software. If Geniatech wanted to keep EyeTV going they wouldn't have taken so long to release a functional version of 64-bit EyeTV or release an "upgrade" that is so inferior to the previous version. The fact that since its release last February there hasn't even been a .0.1 update to fix the worst bugs is truly telling. When was the last update to the Windows software? Is that in need of bug fixes? If it is and that has not been updated in a long time then, I feel, it's time to move on from EyeTV. As far as I can see they are no longer supporting these forums too. Look at how many spam posts there are that have not been cleaned up and there seems no attempt to improve security to prevent posting of spam.

If you want to get feedback from Geniatech, you must look for it in google maps. There you find the company and you can rate it. I do that and I get the response very soon.