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Having purchased EyeTV 4 (8521) for macOS Catalina, there have been issues, some documented in the support forum here. I have allowed time since purchase for updates to be issued, which they have and all in all EyeTV 4 is an unmitigated disaster. Exporting is useless. Video stuttering Exiting Full Screen takes at least 2 attempts before it exits. Spinning beachballs galore. It is an unqualified mess. EyeTV 3 and earlier, allowed you to export in whatever format you wanted and guess what? IT WORKED EyeTV 4 exports a file which is unreadable by any player I have tried. EyeTV 4 is a pile of useless junk and a complete waste of money. It's as if Geniatech had absolutely no Mac software experience, but they did with EyeTV 3 DO NOT BUY.

So to get recording to work using TitanTV, does one do this by choosing what you want to record on their website and using the remote scheduling feature in preferences? I guess I'll give this a try for now. I was planning on moving to another solution after my TV Guide subscription expired in June (mainly because of the out of stock notice on the product page and what seems to be an intentional kill off of Eye TV for the Mac). Now that recordings cannot be setup using the TV Guide service, it looks like I'll need to switch now. It really is a shame because under Elgato's ownership, EyeTV had great brand recognition and a really easy to use PVR / TV solution. I'd been a happy customer for well over 10 years.

Really. Do you care about customers at all? Initially the excuse was "engineers need time"... so.. it's been 90 days and they STILL haven't addressed the issue. Really? Come on. Get your act together.

DC Rackerby: Thanks for the tutorial on xmldv. I set it up and got it working right now. I live in the metro St. Louis area. A few pointers to those who are trying to do this as well. Step 1: set go to schedulesdirect.org and and click on the "Sign Up" tab to create an account. It sets you up with a free 7 day trial account. I haven't upgraded to the $6 2-month or $25 yearly account yet. Step 2: You'll get an e-mail with an activation code. Copy and paste it into the schedules direct web page. Step 3: on the "SD-DD Subscribed Lineups: Add a new lineup Report Lineup Problems " line click "Add a new lineup" and select the appropriate channel service you need. I have an HD Antenna which picks up 54 stations in the St. Louis area. Step 4: go to the http://mc2xml.awardspace.info to download mc2xml. Scroll down about a page and click on the download. since we are on Mac's choose the third column for OS X (x86) Step 5: create a folder "scripts" in your home folder (i.e. /Users/username - for me it is /Users/weber). You can go to the menu bar at the top of the screen and click on "Go" and navigate down to "Home" then right click on the Home folder and add a "New Folder" and name it scripts. Step 6: move mc2xml from your downloads folder to the scripts folder Step 7: open "Terminal" from your "Utilities" folder which is inside your "Applications" folder. type "cd ./scripts" to navigate to the scripts folder. Then type "chmod 755 mc2xml" so that mc2xml is recognized as an executable. Step 8: still in the Terminal window, type in ."/mc2xml -T sdusername:sdpassword" where username and password are what you choose for schedules direct in step 1. It will take a minute or so to process and will create a mc2xml.dat and xmldv.xml file and place them in your "scripts" folder. Step 9: still in the terminal window, type in "open -a EyeTV /Users/username/scripts/xmltv.xml". be sure to change username to your actual username. for me it is weber as you can see in top 5. Step 10: Go to EyeTV (which should be open). Click on "Channels" the third tab under Library on the left. Then for each channel click on the EPG tab and change it to xmldv. It will ask you to assign a channel and give you the list to choose from. This corresponds with the "lineup" you hopefully correctly choose in Step 3. Note, I tried setting each channel to xmldv before Step 9 and I got a blank list. So step 9 has to come first. Step 11: Once done for each channel you can go to the EyeTV "Program Guide" and see that it is filled in including titles for each episode and colors to indicate type of program - as we were used to with EPG TV Guide. Step 12: Open "TextEdit" and copy in the getup.sh procedure (listed again below). Remember to change your mac username on lines 2, 3 and 5and the schedules direct username and password on line 10. Then save it as getup.sh and place it in the "scripts" folder you created in step 5 #!/bin/bash MC2XML="/Users/username/scripts/mc2xml" XMLTV="/Users/username/scripts/xmltv.xml" #Set the working directory cd /Users/username/scripts/ # Check if we have internet connection ping -q -c 1 -t 5 google.com > /dev/null if [ $? -eq 0 ]; then # Get new schedule $MC2XML -T sdusername:sdpassword # Reload EyeTV with the file open -a EyeTV $XMLTV fi Step 13: Back in the "Terminal" window. type chmod 755 getepg.sh" to make getup.sh recognizable as an executable. Now in the terminal window you can tap "./Users/username/getepg.sh" and it will do the whole job for you. I haven't yet automated the procedure using Launch Agent, but will do that shortly. I also have to go thru this procedure on another mac since I have 2 eyetv hybrids. Thanks again to DC Rockery. I needed to put together this dummies guide because it took me a while to figure out how to make it all work. I figured someone else may need this as well

No EPG service for 60 days.... Now you are banning users and removing all topics which relate to the MISSING EPG SERVICE, which disappeared August 7th, 2022 and has yet to return. This is how you've chosen to handle customers? Seriously???

Dear EyeTV community In December 2021 and January 2022 due to ongoing crashes and quality issues in general I exchanged dozens of mails with Geniatech Europe and Geniatech Shenzen. On their request I sent them many screen shots and software error logs. And I made them aware of mistakes in their advertising in regards too EyeTV 4 for Macs (i.e. referring to Apple software that does not exist anymore, listing features that are not working in EyeTV 4 anymore and using outdated Apple terms). The result was rather frustrating. A lot of mails but nearly no improvement in regards to the software. Is it because of a low number of users? Certainly not as the the German director of Geniatech Europe (Mike Decker) wrote me that they have an user community with a two times seven digit number (means millions of users). Fact is: Geniatech completely missed the long in advance announced transfer of the Apple world to a 64-bit OS, that already started in 2010. And in 2018, when Apple stopped to support the 32-bit apps, It took them 15 months to produce a kind of beta software that had a very limited feature set. Furthermore they used Covid-19 as an argument for not being able to deliver within an acceptable time frame. Even now, 4 years later, EyeTV macOS is far away of being a finalised product with all the promised features – features we were used to by using the old EyeTV 3, coded by Elgato. And again they missed to make use of the developer version for the new macOS Ventura 13 that was available for months before the public launch. The result: After the update to macOS Ventura EyeTV 4 became unusable. Once more, we, the user community, feel frustrated and cheated by Geniatech. In the US of A and most probably also in the EU such a behavior would qualify for a legal battle, as Geniatech never delivered the advertised feature set and still selling this software in an unfinished and now even crashing version. Beside the legal aspects simply it is a question of business ethics. It looks like thet totally unacceptable behavior of this company needs to be counteracted by the power of their customers. As nobody at Geniatech cares in regards to the content of this forum, all of us should send a huge amount of complaining mails to the people concerned. During my contacts with Geniatech Shenzen and Germany I collected the contact addresses listed below. Feel free to flood these mail addresses with your complaints. kelly.li@geniatech.com (Geniatech EyeTV Support Team) abbey@geniatech.com (Sales Director Geniatech headquarter Shenzen) cpf@geniatech.com dgg@geniatech.com sales@geniatech.com suggestion@geniatech.com GTESales@geniatech.com (Geniatech Europe GmbH, EMEA HQ in Germany, Director is Mike Decker)

Anyone else having problems with TV guide? My guide currently goes out to Tuesday at 7:00PM but nothing after that. My subscription goes until Mar. 19. I did a update now and it said downloading and adding channels but still no additional programs.

Please make EyeTV open source and available on GitHub.

I managed to get XMLTV working in a couple of hours after some trial and error Hopefully just enough detail to get people going. I'm sure I reused previous knowledge from posts I found here and on Google This is all done in the terminal. If you are not comfortable with this I would avoid this option Pre-req is to install xcode and add-on's when prompted Google and Install macports (there is a package but I installed from the source tar. I recommend you do too as it will compile the version for your macOS). I'm doing this on an old mac running Sierra. Old OS and old shell https://www.macports.org/install.php Follow the instructions on the website including adding /opt/local/bin to your path or terminal will not find "port" once installed Once macports is installed: Install xmltv using sudo port install xmltv It may take a while as it takes care of all the required dependencies. This creates a series of tools in /opt/local/bin. I'm using the UK grabber but there are others. Then I ran /opt/local/bin/tv_grab_uk_tvguide --configure This creates the .xmltv directory in your user home and defines the cache location. You do want to go through the pain of selecting the channels in this config as selecting all will take the grabber forever to run. For the UK I had to say no or yes over a 1000 time. Yes it was pain but worthwhile One configured I created myself a script file in vi ~/.xmltv xmltv_refresh.sh Use your editor of choice. In this file I entered the following: !/bin/bash # Run the grabber, limit detail for speed 14 days, pass to sorter and output to an xml file /opt/local/bin/tv_grab_uk_tvguide --nodetailspage --days 14 | /opt/local/bin/tv_sort --by-channel --output ~/.xmltv/uk-tv-listings.xml # load xml EPG in EyeTV by passing the file /usr/bin/open -a /Applications/EyeTV.app ~/.xmltv/uk-tv-listings.xml Make the above file executable by running chmod u+x ~.xmltv/xmltv_refresh.sh Test the grabber by running the above script you saved: ~/.xmltv/xmltv_refresh.sh You can test this is eyeTV by selecting xmltv as the guide against a channel. You will instantly see the channel listings if it has worked Once happy you can add an entry to your crontab like: # 00 05 * * * $HOME/.xmltv/xmltv_refresh.sh >/dev/null 2>&1 00 17 * * * $HOME/.xmltv/xmltv_refresh.sh >/dev/null 2>&1 This will run the script twice a day ay 05:00 and 17:00. Choose times to suit Good luck. Hope this helps some people while we wait .. Stuart

I've found that communication with the Chinese owners to be a bit lacking. And, by a bit, I mean they are absolutely useless. During their major outage a couple of years ago, it took months of only getting the same response from "Angela Xu" who appears to no longer be there. For at least 6 weeks the response is our engineers are doing some final testing... I have a solution, fire them and hire a team that knows what they are doing. Maybe this is how the Chinese government deals with Spkr Pelosi's trip to Taiwan. If they don't deal with this soon, the will lose even more users. Elgato really screwed all of us when they sold EyeTV to Geniatech. Hey Geniatech get your damn act together and tell us what is happening. Better still, fix it. Did you fail to pay TV Guide and they shut you down again*? * just a guess. The support ticket system is a joke. If they can not determine if there is a MAJOR system failure, a ticket submission is not going to help. I am so sick of this companies lack of incentive to keep their system working. In the 10+ years with Elgato this type of outage just did not happen. Once in a great while they had an issue that was solved in hours. Now this is the forth time Geniatech has screwed us.

Running 3.6.9 (7523) on High Sierra with an EyeTV Diversity OTA, with no issues. When I play a show recorded with EyeTV in EyeTV, I can turn DVB subtitles on and off, so the application clearly has the ability to handle such subtitles. However, if I export the show to a native format (h.264), only audio and video are exported. Ideally, I would wish for EyeTV to be able to export subtitles, either in a .mp4 or .mkv container.

It looks like the topic, "TV GUIDE NOT UPDATING" got de-railed, and is now more about coding, hacks, and work arounds for the EPG? As to this topic: Has anyone had any luck with the actual EPG, or real answers from breakthroughs with TV Guide EPG, or with Geniatech? I've gotten the same run around and even legally threatened by Angela in Support. She basically said if anyone slanders Geniatech - they'd deal with it legally. I don't give her an ounce of credibility. The beginning of each of the last two weeks I've been given the same rubbish - their techs are working around the clock, and to wait another week. I've done that twice now. Regardless of when -- or if they get this issue fixed, I'm demanding a full refund no matter what. I don't know what options others have - depending where you're at - but I'm in the states, and I'm also filing a case (at least ) with the U.S. Federal Trade Commission for failure to deliver a contracted service. My suspicion: they've completely lost any kind of TV Guide licensing and their scrambling to put together some half-a$$, make shift EPG data stream service of their own! [edit] Oh... and to date, 4:52pm, U.S. west coast time - our EPG is STILL dead.

Re: ^. Sorry, wish Forum software let you edit previous posts, but it doesn't. Here's the attachment with a minor correction in a note on Step 2. XMLTVListings EPG with EyeTV-Guide.pdf

ATSC EPG alternative Here's an EPG stopgap that works, tested this evening. I have an over-the-air antenna (live in a rural area in Wisconsin without cable, don't want a dish). Not sure if it will work with cable. This is for a Mac running OS 10.11, should work through 10.14. 1. Go to the Channels listing in EyeTV. You will find a listing of your channel lineup you set up in EyeTV. 2. In the EPG column, there is a dropdown menu for each channel; it is currently set to TV Guide. Change it to ATSC for each channel (has to be done one at a time). 3. Go to the Program Guide window, which is still blank, and from the dropdown menu at the top, select Update ATSC (you should have several options, don't select Update TV Guide obviously). 4. I have about two dozen channels in my EyeTV channel listing (which remains active), the program download took under 2 minutes. When done, the Program Guide will be populated for about the next 24 hours (although our 4 public TV channels populated for 4 days out). The listings are barebones, but you can click to record as with TV Guide, and the individual programs do have a content description if you click on the program title. All the usual Record functions work. 5. I'll find out tomorrow if the autoupdate daily function works (set in Program Guide in Preferences), or if you have to do it manually each day. Obviously not convenient like TV Guide, and only goes a day in the future, but it did work fine for me this evening and . . . this is how we did used to do it a decade ago with early DVRs (EPG's have spoiled us). xmltv is probably a better option, I'll tackle that over the next few days.

Here are the basic TitanTV steps (using titantv.com). 1. First, set yourself up as a user (free) and log in. 2. Click on the Site Preferences menu item at the top. 3. Click on My Channel Lineups tab. 4. If it hasn't filled in your provider, create a new lineup. 5. Click on the My DVR Options tab. 6. Enable the Remote Scheduling checkbox and Save Changes 7. Click on TitanTV Listings at the upper left to get back to the schedule for your system. 8. Click on a desired program. 9. In the popup window, click on the button with a red dot/black box (2nd from left). 10. Confirm you want to add it to your remote queue (that you have to do this for every program is a major PITA). This stores the temporary setting on the TitanTV site (somewhere) 11. Go to eyeTV Preferences/Guide tab. In the TitanTV Remote Scheduling region, click the Change button to add your TitanTV account name (not email address) and password. This will let eyeTV access those stored recording requests stored on TitanTV. 12. Click the Check Now button. (I also set the interval to every hour). 13. This should start populating your Schedules list in eyeTV with your TitanTV selections. You may encounter some channel issues (e.g., I don't have a digital TV subscription, I had to edit the channel listings on TitanTV to remove the "HD" from the names). Also, you won't know about time conflicts until this stage: TitanTV lets you set anything you want without signaling conflicts). 14. If you see a program in the eyeTV Schedules list, and nothing is set to italic, eyeTV should record the program (at least it has for me). Okay, folks, this was a quick-and-dirty rundown based on my hunting around and experimentation. I am far from an expert on TitanTV, so don't ask me about the service. BTW, the iOS version of the TitanTV app does not let you set remote schedules. Booo! Enjoy (as best you can) this clumsy operation.

What a loss for Geniatech. They could of added a yearly subscription service to allow 3rd party hardware to work with EyeTV. Geniatech seems like its not on top of things with EyeTV. Since it purchased EyeTV, tech support is sub par, updates are sparse and bugs multiply. I contacted support by email yesterday about the issue with the PAID subscription programming guide, no reply or fix today. None of this shocks me. We all need to accept that the party is almost over soon.

i dont have your mail adress and cant send you via wetransfer.. here it is from my drive https://drive.google.com/open?id=1zBLFocXn0-vkZKKrKfDfdyXcqdGtagF9 and also attached it here. eyetv_netstream_115_423_update.zip

EyeTV App for tvOS will come in september, sorry for all inconvenience.

As of a day or so ago, EyeTV 3 stopped loading Program Guide information for my postal code. First, all channels went blank. I tried to refresh it, but then it never stops "Downloading", but no listings appear, all channel program listings remain blank. (Live channel tuning through my HDHomeRun works fine.) Eventually macOS reports Application Not Responding and I have to Force Quit. I tried resetting the EPG database, so EyeTV 3 then asked me to set it up from scratch, but then it hangs when it tries to retrieve available listings for my postal code (ZIP code). Before this started happening the other day, this setup worked great for many years. So on a different Mac I tried EyeTV 4, which I have but don’t yet using daily because of its shortcomings. It can show the listings from my postal code, but OTA Broadcast is no longer an option, it lists paid services like dish/satellite and YouTube TV. And some of those are listed twice. So OTA listings are inaccessible there too. Is anyone else seeing this failure of OTA program guide info, and odd duplicates in the choices for listings services?

EyeTV Version 3 permits use of any standard EPG (electronic program guide) formatted source; it does NOT have to be through a Geniatech provided source. I can tell you for a fact that it works with XML TV Listings (https://www.xmltvlistings.com/) out of Ottawa, Ontario, which covers North America. At $19.95 a year, with automatic renewal built in, it's a bargain (I have no connection with the company, just a satisfied customer). I've been using this without incident since the US TV Guide source was abruptly terminated in January 2019. I collected other people's info and my own experience to write up detailed instructions for setting up Eye TV to use this service; it is tricky but I've never had to fix anything once it was up and running in 2019 and I watch and record a lot of TV programs. These instructions are still posted somewhere on this site, and XML TV Listings asked me for permission to post, so it's on their site also. Since EyeTV 3 is 32-bit software, I have kept my Mac Mini used as a media center permanently at OS 10.14.6. Given the poor customer reports on EyeTV 4, and the fact that EyeTV 3 is an outstanding and mature piece of software running virtually perfectly, I could see no reason to go through the pain and agony of upgrading (I have several other computers running OS 12, but my understanding is EyeTV 3 will not run on anything later than OS 10.14). It should be possible for you to get an inexpensive older Mac Mini, erase it and reinstall OS 10.14, and run EyeTV 3 on it. An Apple dealer I patronize gave me instructions on how to erase a Mac and install an older OS; they are still available on an Apple web site that is not publicized. You notice I haven't said anything about Geniatech here; I've written them off, sad because EyeTV is great software that they apparently lack the technical knowledge to upgrade. Hope that answers your questions.

Closing in on 120 days without EPG service. Come on.. PLEASE fix it already.

It's very doubtful the issue is actually a server hardware issue. That's all merely the same excuse they gave in August. Last time this happened, it took an app upgrade to fix it. There's no reason an app upgrade would be needed if the issue is a hardware related server issue. More likely the API key for the EPG data quit working -- if I had to guess, perhaps they failed to pay the fee for using the EPG data API key and they are just waiting to be able to afford it again or debating if it's worth paying for. They'd need to release a new app version to correct or change the internal API key the app uses... This is what makes the most sense to me, although I doubt they'd confirm or deny this. At this point (nearly 120 days without service) they clearly just do not care about customers. Even if it is a server hardware fault.... it doesn't take 120 days to replace a server.

Hi all! Be aware: For a few days the version 8528 already popped up in the Geniatech download section a few months ago. It was the result of other EyeTV issues I discussed with Geniatech and it had nothing to do with the upcoming macOS Ventura. Unfortunately, this 8528 incorporated new troubles, for instance it didn' stream audio to the EyeTV iOS app anymore. After my feedback it has been removed from the download section. I assume that this hidden 8528 release on the Geniatech download server is still the old one, not containing any fix in regards to the Ventura issues. Just be careful. As long as there is no official communication by Geniatech, I recommend not to download from unknown sources. Once more it becomes obvious that Geniatech is unable or not willing to take care of EyeTV 4 for the Mac OS. As I already wrote in a former post: Mail your complaints to all this staff listed below. We, the customers of EyeTV 4 macOS, deserve a much better service. And it is time to let them know that we strongly disagree with the chaotic way they handle all the issues. They have to become aware: If they do not act, their behavior will result in a reputation risk for the company. kelly.li@geniatech.com (Geniatech EyeTV Support Team) abbey@geniatech.com (Sales Director Geniatech headquarter Shenzen) cpf@geniatech.com dgg@geniatech.com sales@geniatech.com suggestion@geniatech.com GTESales@geniatech.com (Geniatech Europe GmbH, EMEA HQ in Germany, Director is Mike Decker)

If you go to the RoaringApps page for EyeTV and scroll down to the "compatibility notes" there is a link to a version 8528 that has done the trick for me on an Apple Silicon MacBook Air M1 with EyeTV T2 Hybrid.

Hi Delacroix, sounds good but why do we have to download this fix by clicking on an uncontrolled external link? Sorry to say but this would be an excellent way to distribute manipulated software (malware). To me this doesn't sound serious and I would really prefer to get this fix via the official Geniatech website, together with an explaining statement. The fact that they not even changed the release number is a sign of a rather quick and dirty fix. However, it would be great if it really works. Can you confirm that all is fine, please? Txs and kind regards, Roland

Try all of these e-mail addresses: GTEsales@geniatech.com GTEsupport@geniatech.com shopadmin-en@eu-geniatech.com services@eu-geniatech.com I wrote a note to all of them for a refund. Within two days I got my money back (yes, they sent it to my PayPal account).

Die einzige Lösung ist wohl, das Geld zurückzuverlangen. Der Dienst kommt wohl nicht mehr wieder. Das Problem ist allerdings, Geniatech zu erreichen. Die auf der Web-Seite angegebenen E-Mail-Adressen werden wohl nicht gelesen. Da ich per Paypal bezahlt hatte, konnte ich wenigstens deren Paypal E-Mail-Adresse über das Paypal-Konto finden. An diese Adresse habe ich dann geschrieben und gebeten, den Kaufpreis anteilig zurückzuerstatten (ca 6 Monate hatte mich Geniatech ja beliefert, die restlichen 6 Monate sollten sie erstatten). Das hat dann auch recht schnell geklappt. Das Geld wurde wenige Tage später auf das Paypal-Konto zurücküberwiesen. Die E-Mail-Adresse war folgende: GTESALES@geniatech.com Keine Ahnung ob die generell funktioniert, oder nur in Verbindung mit Paypal-Zahlungen. Aber ein Versuch ist es wert, wenn man Geniatech über andere Wege nicht erreicht.

I wonder when the LIERS at Genitech will stop lying at tell us what is really going on. This is time for a class action lawsuit. There is no technical issue, this I am assure of. As am electronics designer with a solid computer background (and an MSEE) I could have walked to the server in China or wherever it is, fixed it and walked back to Los Angeles in the time they have been lying about a "server issue". I can only think that they are using the Donald Trump school of business. Lie enough until they believe there own BS. I dare them to come clean. I suspect they can not afford to pay TV guide (and maybe others) so they continue to lie about the real cause. No one on this forum believes you anymore. If they remove this post I will continue to post it every day until I die !

I asked Geniatech for a refund of my EPG annual subscription on the basis that the software had not been repaired and there did not appear to be any likelihood of it being repaired. The reply from the company was: "Very sorry that we still do not have a solution for it. I will send you email once our engineer has a solution. We will extend the time of your EPG validity period for the outage period. Our engineer is really trying to solve it. Our engineer may need some time." I have now made alternative arrangements for recording tv programmes and will not be renewing my subscription if the EPG ever comes back on line.

Hello Geniatech, The major networks begin their new fall season in less than 6 days... IT WOULD BE SO NICE TO KNOW THAT YOUR ENGINEERS HAVE SOLVE THE "PROBLEM" (Or the office finally scraped together enough cash to pay your vendors like TV Guide). IT'S BEEN ONE MONTH SINCE I REPORTED IT AND NEARLY 7 WEEKS WITH NO USE OF THE PROGRAM GUIDE. There is no such thing as a server problem that takes this long to fix. STOP LYING ABOUT IT. While I'm listed as a 'Newbie,' I've been using Eye-TV for more than 10 years!! FIX THIS!!!

From the web page, went to products, software, then clicked on EyeTV 4 (macOS). That led me to a purchase page here: https://www.geniatech.eu/product/eyetv-4/ I clicked "Add to Cart", and completed the purchase. Shortly after I received an activation key by email. Hope that helps. Note I already own hardware, so I wasn't trying to buy hardware. Rob.

In the daily update of my US EPG listings yesterday, all my program information vanished. Further update attempts have not filled in any new information. I have cleared the EPG database several times without improvement; when that failed, I re-ran the setup assistant, also without improvement. As of now, I can see the title of the current program in the frontmost window - but only in EyeTV 3.6.9; EyeTV 4 does not provide that information. The program guide has no program listings whatsoever. I can still schedule recordings, but only by inputting all the information by hand. Is this a general EPG outage, or a US-specific EPG outage, or a US over-the-air EPG outage? Or is this just me? The veterans here may recall that all EPG listings vanished a few years ago, and were gone for over six months (even though Geniatech continued to sell EPG subscriptions, effectively accepting payment for a service they were not providing). Does anyone know whether this is what's happening now? If this isn't resolved in the next few days, I think that's the end of my days with EyeTV, after 16 years, seven tuners and twelve licenses. I can't keep pouring money and energy into an application that the developer won't make any visible effort to maintain or support. 😞 Software: EyeTV 3.6.9 (7530), EyeTV 4.0.0 (8526) macOS 10.14.6 Mojave EPG license current until November 2022 Hardware: 2015 13" MacBook Pro Retina i7/1TB SSD/16GB HDHomeRun Quatro (Ethernet connection)

I have been using XMLTV Listings since February 2019 (that's when Geniatech abruptly canceled the TV Guide EPG with no notice); I've had exactly zero issues. They have good customer service (I've asked them a couple of questions, gotten a quick answer), and you can sign up for automatic annual renewal (which has also worked flawlessly). After reading of all the problems people have had with EyeTV 4, I asked myself: "you have a perfectly [almost] functioning piece of software in EyeTV 3 that has negligible bugs, is mature, and does all you want it to. Why change or upgrade?" The answer is 64-bit software now required by Apple (EyeTV 3 is 32-bit). So I'm keeping a Mac Mini running OS 10.14 as a dedicated media server, and will never be able to upgrade (unless a simulation of OS 10 will run flawlessly within the current Mac OS).

I all, For me, all versions after 8517 are unusable (I have an iMac Late 2015, with 32GB of RAM). I test the updates, then I systematically downgrade to 8517 which works better. A shame. Ok I have an old iMac and that certainly counts, but EYETV 4 is the worst app in the world, it's a monumental piece of crap. I bought it in 2019 because I couldn't find anything else compatible with macOS BigSur. But if anyone has an app that can replace EYETV, I'm about to switch. EYETV 3 was fabulous. How is it even possible to come up with a version 4 that is not worthy of a 0.0.1 Alpha version? Nothing makes sense in EYETV 4: - Use Escape to leave full screen mode like in EYETV 3: hahaha for what? - Hire a UI/UX designer? => it's useless ! - The progress bar does not follow any logic. - In the versions after 8517, the images are jerky on 80% of the French channels. It's unbearable. - Use the standard keyboard shortcuts of macOS? Not useful at all! - Put a keyboard shortcut to switch to full screen? hahaha, I'm stupid, we have a mouse for that! Let's add to all of that that the price of the app is increasing, that the support never answers to emails nor deigns to answer on the forum, and that the app is slowly but surely dying. I can't even imagine a version that is properly fully compatible with M1 processors. WAKE UP GENIATECH ! GIVE US THE REAL WORKING APP WE PAID FOR! Your current app is a shame.

Same. 3 days and counting. Here we go again... Also EyeTV3 with a current subscription. I've opened a help ticket, but no reply so far. When manually clicking the Update Now button for the Program Guide (Preferences > Guide > 3rd button down), it would claim to update, but nothing changed or actually loaded. After I cleared the EPG Database cache via the EYETVEPGPremium Diagnostics (through the Help menu), that changed the message to "Update failed due to server error" This is beyond our control/doing. Don't change your configurations! Please file a complaint on this forum and on their website https://www.geniatech.eu/support-contact/?Product=eyetv 3 to get some attention on it.

I've rolled back to Mojave and running latest EyeTV 3 (7528).

Thank you, John10044. I had never been able to sign up for this Forum (using gmail). I just tried an alternate email and it worked! That's strange. I would second Eric's comment that "It is not necessary to use EyeTV's built in EPG". We have been using SchedulesDirect with EyeTV for many years. We have a nightly script that uses a little program called "mc2xml" to download the XML file from SchedulesDirect. It works great. I was trying to stick with EyeTV on OSX and we do still use it but I finally tried Channels DVR when they added a capability for using TVEverywhere as a Source. So far I like it a lot. (there's no OSX viewing app yet but the new app called IINA is a fantastic OSX media viewer and it's very configurable) But I'll keep looking for that 64-bit version of EyeTV and hopefully it will support HDHomeRun devices.

I installed 7528 over the weekend, and made the following observations to pass on. Up to this point I have kept our version at 7520, because later versions did not recognize our HDHomeRun. Some of these may not be news to you if you have installed versions after 7520: 7528 installed and worked fine, picking up all existing recordings and schedules. (After TV Guide stopped working, we have been scheduling using TitanTV because it was not that much of a hassle, and could be done from any of our devices with a web browser.) 7528 recognizes our HDHomeRun again. While others in this thread have also noticed this, it doesn't seem to be mentioned in any release notes, so I'm wary that it might not be officially/permanently supported. But at least there is now a build that we can use as long as we don't need the Mac to go beyond macOS 10.14 (since 10.15 won't run 32-bit applications). That means we can keep using this version of EyeTV at least until 10.14 stops getting security updates, which might be in 2022. So, another 3 years of service at least. Of course, this is a moot point if Geniatech issues a 64-bit update of EyeTV. We are in the USA. Now that the TV Guide subscription is available again, I paid to subscribe for another year. Price went up from $20 to $30 a year, not happy about a 33% price increase. But it works again. I ran a channel rescan. At the end it puts up the dialog box where you enter your zip code and choose how you get your TV (I choose OTA broadcast). At this point 7528 would either crash, or hang with the rainbow pinwheel of death. I had two zip codes entered; testing revealed that it crashed if I left it that way, but no longer crashed if I deleted the second zip code so that there was only one ZIP code in there. I had to go into Channels view and make sure all channels were set to EyeTVEPGPremium-USA, because they had lost their program guide setting after TV Guide went down. The easiest way to do this is Select All first, then change one and all selected channels update. The left column of 7528 includes the EyeTV Plus service. This is not available in the USA, so it was just taking up space. It turns out you can disable EyeTV Plus in Preferences, so that disappears from the left column. All in all I'm relieved that we no longer have to consider an alternative OTA recorder for our old faithful Mac mini. (I do have Plex but it has its own issues.) We'll just keep cranking along with EyeTV. While I thank Geniatech for this update, I am not happy about how it happened because after TV Guide became unavailable and HDHomeRun support was dropped, communication with customers was handled very badly. They need to work on this.

Downloaded and installed EyeTV 3.6.9 (version 7528) on two Minis running OSX Sierra (10.12.6). Both successfully downloaded and populated TV listings for the upcoming two weeks. Both have also scheduled, recorded, and played back chosen programming successfully. So, all is as it was prior to February of this year when the software's TV Guide service quit working. I did not receive any notification from Angela that there was now a new working version of the software. Fortunately I was able to find that out here. Thanks to all...

These old discussion threads are now quite long, making current topics hard to find. So I just started a new topic under Discussions "EyeTV 3 Version 7528 release Experiences" so we can focus discussion of the new version there and make it easier for people to find. Thank you.

Do you still have the old, working box? In my case, I went to the old box, picked LIBRARY/Channels on the left hand side. Then I picked "Service/Edit on the bottom, and it brings up a window titled "Manage Channel Sets". Pick a Channel Set, and click on "Export...". Move the created file to the new box and reverse the process, picking "Import..." instead of "Export...". Worked for me. YMMV.

I did a select all in the Channels list and changed them all to EyeTVEPGPremium - there are 1105 channels! TV Guide is gone from the dropdown, replaced by the new one. xmltv is still there. I should also have mentioned earlier that I was doing the export/import of the channel list because even though all my zip code's providers show up in the setup window, it never showed the right Service and never downloaded a channel list.

I still have an active TV Guide subscription, so I downloaded the beta mentioned above and tried it on a spare computer. No trouble logging into EyeTV, and the service now says EyeTVEPGPremium - USA and Canada with the TV Guide expiration date. After some fiddling around in Setup, I managed to import my channel list from my real EyeTV installation and ran the program guide update. I saw the grid start filling up and thought "Voila!", but unfortunately it only gets a (random?) subset of the total channels. Anyway, it looks like they're very close!

I just want to say thanks and how much I appreciate the problem solving efforts here. Rather than just complaining, we have some workable solutions to this "unfortunate" situation. Like many here, I have been using EyeTV and some form of HD Homerun for many many years and don't miss cable AT ALL. Over the air is just fine for me, especially with so many alternative TV options. What has happened with the business end of EyeTV being bought , first dropping support for HDHR and now this, it was (I think) only a matter of time. With no 64-bit update coming that will work with Silicondust products, EyeTV's days were probably numbered after the next big MacOS update anyways. At first all the techie ideas were just too much for me and really not worth the effort. I have Plex and that seems to be working, but not nearly as elegantly as EyeTV was (is). But a big thank you to all of you who posted clear step by step instructions on how to make EyeTV work again (Until Apple does it in for good). I will give it a go and see what happens. Perhaps its just time to start getting through all the books I want to read!! Cheers and big thanks to all you problem solvers!! Maris

XMLTVListings EPG with EyeTV-Guide.pdf Re: ^. Sorry, wish Forum software let you edit previous posts, but it doesn't. Here's the attachment with a minor correction in a note on Step 2.

problem solved with 10.13 beta 2 :-)

Yesterday I received an answer from support: Thank you for contacting us.There are some know issues with DVB-T2 HEVC channels. Our team is working on this theme. We'll solve it as soon as possible. Sorry for any inconvenience.

Dear Frederik, Dear Ton, Dear all, thank you for your open words and sorry for some delay, many thanks for your posting(s) and open letter, really appreciate that you are great supporters of eyetv, as we are too, and sure we do understand your concerns. This joint passion is very import for us to move and develop eyetv to the next level. Based on the learnings of the last 9 month we upgraded our support teams nearly on a monthly base and we will have dedicated resources for the support of the eyetv forum as well in place soon. We take this as a wake up call. Thanks for this! Please give us some room, as we setup the additional resources which we need train, teach and educate. In add we will with the team take more attention, please go ahead and raise your question, share concerns, we will take care as best as we can, to your question: Where are you people? Geniatech HQ`s Subsidiaries / eyetv team`s are in: Germany (Herzogenrath), China (Shenzhen/Hefei), North America (Indianapolis, Toronto) What are you doing/ Can we officially declare EyeTV as abandonware? No, eyetv is developing, and the leading premium tv platform solution in the Apple Environment. We launched several mayor relases of the eyetv 3 macOS APP worldwide in the last 6 month, with HEVC decoding capabilities, new device support inside, tons of bugfixes, for latest version please check out here (https://www.geniatech.eu/eyetv/software/) country-wise in North America just launch new eyetv U6 for macOS (us.geniatech.com), in Europe eyetv T2/DVB-C HD HEVC, eyetv T2 lite HD HEVC for macOS, further in the pipeline for Q1-2017 with full support of realtime transcoding eyetv netream (ATSC Version), new netstream 4sat and many more will be demo and launched at CES 2017. Will there ever be a aTV app? Yes, ATV4 - APP - we run this weeks several dedicated country-specific testflights until begin Jan 2017, target launch date is after CES 2017. When will EyeTV be able to use the 4 decoders in your own Netstream 4c? Yes, technically it is possible, but we have mayor concerns about performance issue`s - you might need iCore 7 - 32GB - ... we do some further testing, and come back with the more precise technical requirements, and may asked 5-10 eyetv 4c user to join, and share their experience. Why not implement preset HDHomerun devices? all over there are several faq information available with regards the support of HDHomerun products (https://www.geniatech.eu/eyetv/faq/eyetv-3-software-does-not-support-the-hdhomerun-prime-extend-or-expand/ or https://www.geniatech.eu/eyetv/faq/eyetv-3-software-does-not-support-the-hdhomerun-prime-extend-or-expand/ ,. more for the current preset of HDHomerun devices, give us some time, we are in continuous discussion with third party vendors, we are happy to move it to the next level, more information after CES 2017. macOS Sierra We are continuous improve and debug eyetv 3 Mac APP with macOS Sierra, and the majority of the eyetv user are ok, but Apple has made some significant changes, and the bandwidth of the installed base are a wide range of mac hardware and the wide eyetv tuner base are not that young anymore. Latest results we experience some improvements in the latest beta build of macOS Sierra for systems who run into such situations. We keep on improving. Again, we do apologise for inconvenience we might cause, please do not stop to raise your concerns, push us and have a constructive solution orientated and fruitful discussions here. kind regards Mike

It's not about getting rid of Eyeconnect. Just the contrary. It's a bug in current EyeTV versions that prevents Eyeconnect from even starting. This bug has been discovered by Simon Nilsson and he provides the steps to have iPhone/iPad sharing running again on the botched EyeTV installation. The problem with EyeTV is, it currently does not create nor start the Eyeconnect service. Here's how to fix it. Open the Terminal and: mkdir "/Library/Application Support/EyeConnect" cp -r /Applications/EyeTV.app/Contents/Resources/EyeConnect.app "/Library/Application Support/EyeConnect" sudo cp -f "/Library/Application Support/EyeConnect/EyeConnect.app/Contents/Resources/com.elgato.EyeConnect.plist" /Library/LaunchDaemons/com.elgato.EyeConnect.plist sudo chown root:wheel /Library/LaunchDaemons/com.elgato.EyeConnect.plist sudo chmod 600 /Library/LaunchDaemons/com.elgato.EyeConnect.plist sudo launchctl load /Library/LaunchDaemons/com.elgato.EyeConnect.plist Once these commands are entered, the failed installation of Eyeconnect on El Capitan starts up and allows for setting up Library/iPhone/iPad sharing. Three things in regards to above: 1) the current EyeTV build is broken, so it needs updating very soon, 2) the manufacturer should show some generosity towards Simon, he nailed it, 3) finally - the guy by himself did something EyeTV should've been doing ages ago - integrated live TV into Kodi with a lightweight app. Why not do an official Kodi plugin with Simon?

Hardware: A new EyeTV Netstream "4T2" (or similar name, with the same form factor as the 4Sat and 4C) device, as a successor to the sadly discontinued Netstream DTT, and possibly with 4 tuners instead of only 2: for the sharing of DVB-T2 and DVB-T television over the home network.