markmorin

TV Guide EPG stopped updating. Subscription still valid. Nothing changed in terms of software, hardware or network. Opened support ticket but looking at the forum posts, it seems this is a wide-spread issue. I expect to receive the standard "technical issue, we're working on it" reply, but technical issues that cause complete outage typically don't take weeks to fix. This is a pre-paid subscription service, so we have a right to a refund if the subscription service cannot be provided.