OldSkool

I'm afraid there is no "customer service" or "customer support" from Geniatech any more regarding EyeTV, even though they are still selling the software 🤷‍♂️ That means they will never respond to any cases. Sorry. This forum of the last dozen or so interested users is your only hope.

I see no reason why a USB-A to USB-C adaptor (not "converter") would not work. An adaptor is a passive pass-through device, no electronics. Just like a USB-A to USB-C cable is just wires and nothing else. I suspect the problem lies elsewhere. I have heard that the eyetv Hybrid stick does not play nice with recent Mac OS. Also there were EyeTV 4 issues going to Sequoia, but see separate thread for how people fixed that.

Malheureusement, Geniatech s'est désintéressé d'EyeTV et il est possible qu'ils ne publient jamais de mise à jour. EyeTV n'a pas été mis à jour depuis 5 ans. Si macOS 15.4 rend EyeTV 4 complètement obsolète, Geniatech devra cesser de le vendre sur son site web. Cela pourrait les inciter à publier une mise à jour, mais cela pourrait prendre du temps.

What about 8532?

Here’s all the MacOS builds. There was not an 8530: https://www.geniatech.eu/support/eyetv-4-en/

Geniatech has completely lost interest in EyeTV. The software hasn’t been updated for nearly 5 years now. I’d be astonished if there was ever another update. Instead, I expect that at some point in the future, a MacOS update will break EyeTV4 completely and that will be that. I have contacted Geniatech a few times with technical questions but in recent years they have never responded. The most recent time I raised a case and they actually responded was in 2018. So unfortunately you are probably wasting your time contacting Geniatech. For all we know, it is a black hole and no-one there ever reads emails. The only bit of Geniatech that still works is the online software ordering and payment form - which is all automated. At least that worked last year when I bought EyeTV4 and got the activation key for it, since I finally got a new Mac that could not run EyeTV 3. Regarding the EPG, I do not use a third party EPG, I only use the over-the-air DVB-T guide which updates just fine. I don’t think there was an intermediate build 8530.

Thanks to the posts here I had the courage to upgrade from MacOS 14 to MacOS 15.3.2 on a Mac Mini 2023 running EyeTV 4.0.0 (8532) and an eyeTV for DTT stick running firmware 102.17. I got it working but not without a couple of hiccups first. The signal quality and strength initially showed as really poor (10-20%) and the live TV window was extremely choppy and pixelated. I tried unplugging and reinserting the DTT stick but no improvement, then a reboot still no improvement. I then did a simple channel rescan in EyeTV and everything came good, signal quality and strength showing as 100%. It’s a shame Geniatech has completely lost interest in this product and sorry @ATSC-user EyeTV will probably never make it past v4.0.0. The software was last updated nearly 5 years ago now. Even fixing the “Eye TV quit unexpectedly” error on normal quitting would be nice… but I don’t expect it will ever happen. If and when a future MacOS update breaks EyeTV 4, I reckon that will be the end of the road for EyeTV and the tuner hardware. Sad.