Roland B.

Just in case you don't know: Your license for EyeTV 3.0 is not valid anymore. For version 4.0 you will have to buy a new license...

Did you try 8524 and higher?

In the meantime I got the version 8524 working again on my Mac mini M1 2020. Had to try several times as either it crashed after installing or video was not streamed to the EyeTV app (iPhone) anymore. For time being everything is working, including video, audio, EPG. This software is rather bizarre as it acts different after each installing. Up to now I was unable to find a clear traceable behaviour. The 8527 did not stream the video at all to the EyeTV app. Geniatech China gave me this contact address: suggestion@geniatech.com Maybe it's better to send complaints directly to the Chinese headquarter. The more noise we make the better. If nothing happens there are more ways to increase the necessary pressure...

Had no problems in regards to uninstalling / reinstalling. Just used my EyeTV 4 serial number and it just worked. In the meantime I was able to downgrade to 8524 and 8526, without experience crashes after the program search. Two days ago they published 8527 instead of the perviously version 8528. But now I'm fighting with a new problem: The EPG data is not streamed to the EyeTV app (iPhone) anymore. Once more I have to invest time in order to get this problem solved too. Without program data on the iPhone I'm not able to use it for remote recording and programme selection without content data available becomes very uncomfortable too. I'm still in exchange with the coding team in China. However, IMO the whole project «EyeTV 4 for Mac» would need a complete restart from the scratch. New project managemnet, other, more competent coders. I don't expect the actual team would be able to bring this software up to the quality (features and performance) of the previous EyeTV 3. I already expressed my total lack of understanding and recommended them to sell this business to someone who knows how to manage a software project like this.

Hi Cluttered Thanks for your kind support. As soon as possible I will try to remove all remainings of 8528 by using your list. Most probably, 8528 placed a code into my systems that is not yet recognised by the EyeTV reporter for a full and proper deinstalling. By the way: Send your complaints to this address: suggestion@geniatech.com I managed to get in touch with the responsible people in China. They alreaday asked for crash records and screen shots. Most probably the 8528 is already a result of my interventions. At least they tried to publish a quick fix for the the missing audio stream to the iOS app plus some fixes for Monterey – unfortunately without success, in my case. Regards, Roland

I forgot to mention this in the above post: After installing 8528 ended in a continuous crash of 8528 AND the 8524/8526, I strongly recommended Geniatech to remove the 8528, as this version has the potential to make all even worse. However, as far as I see, it is still available...

Hi Cluttered You are lucky if you managed to downgrade from 8528 to 8526. In my case before «upgrading» to 8528, I had a working 8526 on my Mac Pro 2019 and a 8524 on my Mac mini M1 2020. Why not the 8526 on the Mac mini, too? Well, I need to stream the program from the Mac mini to my iPhone via the internet (remote access with the EyeTV app). And the 8526 does not stream the audio, so I had to go back to 8524. However, I tried to upgrade both of them to 8528 as Geniatech communiacted that the audio streaming problem is solved on this release. Result: the 8528 cannot be installed on M1 macs and on my Mac Pro 2019 (Intel) the app is crashing after the programm search. But the worst: After trying to downgrade on both Macs, even the previous working versions 8524/8526 are crashing now. Of course, I used the EyeTV reporter for deinstalling the 8528 but most probably a critical file was left in the system. And this remaining code is now crashing the older versions too. I'm in contact with Geniatech's developer team, hoping that a quick solution is on the way. Had to send them screen shots. Facing your list of of bugs above and my own experience, I'm not sure whether they are fully aware of the situation. IMO a lack of resources or a lack of experience in regards to the Apple world. Or both. It is extremely hard to understand, that they were unable to bring the full feature set and performance of the good working EyeTV 3 (32 bit) to EyeTV 4 (64 bit). Apple published so much instructions and tools for this transition well before the switch. And now the same again with the transition to the M1 processor architecture (Apple Silicon)? Regards, Roland

I already tried to downgrade. On OS 12.1 now even the 8526 is crashing on both Macs. Most probably there is still code from 8528 somewhere left, that was not removed by EyeTV reporter during deinstallation.

Same for me: neither working on the Mac mini M1 anymore, nor on my Mac Pro 2019. Even worse: I'm still fighting with the downgrade. Used the EyeTV reporter app for removing all remainings of the app, as adviced. After reloading the previous release, it crashes during start up. Already made sure the access privileges are set correctly but no success: Eye TV 4 continues crashing on my Mac Pro 2019 (Intel) AND on my Mac mini M1 2020. Now, I'm trying to go back in versions step by step. Maybe there is something missing that was loaded with a previous version. A «nice» surprise – I already invested hours in order to recover everyting. And maybe no solution so far...

Hi roosterstoker, unfortunately, up to now, I got no reply from Geniatech support. I already sent another support request but again no reply. As much as I like the opportunity to use my Mac mini as TV platform that I can remote control via the internet, I have a lot of questions ion regards to the Geniatech company. Since the EyeTV platform has been transferred from Elgato to Geniatech the software is in a poor stage and the support is nearly not existing anymore. Already for some years now I am hoping for an improvement. Maybe it would be better to have it covered by anothet company who really cares... Regards, Roland

Hi community! I installed and tried all the beta releases up to now on my MacPro ("trash can") running the newest Catalina. Conclusion: Eye "TV 4 for Mac 64" runs for a couple of minutes and then crashes. It even happens with the actual release 8516 (4.0.0b13). Rather frustrating as a total crash is an absolute "no go" for any kind of release. After following this forum for months and observing the very slow progress and the endless feedback list, I have serious doubts that Geniatech developers have the necessary skills for bringing this project to a successful end. It's time to ask a few experienced and skilled Mac developer for support. Or kill the whole project at all. Best regards, Roland