hi there,
just came across this discussion & need to agree fully with the open letter.
i gave up getting help from geniatech support - for weeks, I received only standard responses, obviously people there are not able to understand the problem (which is easy to understand, i even sent screenshots), as they recommended all the worst things (reinstalling OS or what not). problem is reproducible on all my 4 macs, even the new one.
i have spent more time trying to get useful information than with any other it product in the last years! as a matter of fact, it is so very frustrating to read through all these posts and understand that there is nothing to expect from geniatech at all.
nothing i am waiting for since announcement almost a year ago has reached any official availability (where the heck is the atv app anyway?). CES over, so what now?
this will be my last activity, watching this forum for a few more days to see if there is ANY substantial information coming through, a reliable anouncement, timeline, useful stuff.
if not, i will certainly find other products, and as written above by other frustrated user, will never come back.
very sad so far.
