terry althoff

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Everything posted by terry althoff

  1. If you are using a HD Homerun you will never want to update your EyeTV in the future! This is what I got from Geniatech with the issues I was having not being able to connect to my HD Homerun. Hi terry,Thank you for contacting us. We just confirme with the techs that they remove the hd home run and do not support it from the 7521 version of eyetv 3 software, so please use the 7520 version and it will work well with your product:https://www.geniatech.com/wp-content/uploads/software/EyeTV3.6.9(7520)20170831.dmgIt is the decision of our company that we do not support the HD home run anymore.We are really sorry for the inconvenience.Kind regards,Claire Geniatech EyeTV Support Team
  2. I finally got a response from Geniatech Hi terry,Thank you for contacting us.We just confirme with the techs that they remove the hd home run and do not support it from the 7521 version of eyetv 3 software, so please use the 7520 version and it will work well with your product:https://www.geniatech.com/wp-content/uploads/software/EyeTV3.6.9(7520)20170831.dmgKind regards,Claire Geniatech EyeTV Support Team Me : So you will never be supporting the HD Homerun again? All future updates will not work? So yo are telling me I should look for other software options? Hi terry,Thank you for contacting us.It is the decision of our company that we do not support the HD home run anymore.We are really sorry for the inconvenience.Kind regards,Claire Geniatech EyeTV Support Team
  3. I am using an HD Homerun with eyetv for 10-15 years and the last update eyetv 3.6.9 (7521) does not even give the option of selecting HD Homerun as your device. In other words I could not watch or record anything. I contacted support with no returned response. Very frustrated! I finally reinstalled (7520) to get it to work. Are they dropping support for HD Homerun?