ruralwaves 0 Report post Posted January 12, 2017 I bought a preowned EyeTV 250 plus that came complete with EyeTV 3 software and the activation key. I have El Capitan on my computer so I was unable to run the software that came with the device so I downloaded the newest versions from the Geniatech website and when I launch the program and run through the setup assistant I reach the section where I need to enter my activation key and it doesn't unlock the 'Next' key. What are my options here? I specifically was looking to get an Eyetv 250 plus WITH an activation key card to that I didn't need to shell out more money for the software. I've tried contacting Geniatech support via their page and have not heard anything back. I'd really appreciate any help/experience anyone has with this issue. Thanks! Quote Share this post Link to post Share on other sites
Ton 29 Report post Posted January 12, 2017 Are you sure the original software that came with the 250 was version 3? In my memory it was sold together with version 2. V2 licenses will not work with v3. In the Elgato time you could upgrade from v2 to v3 with a rebate. No idea whether this is still possible, What is the reason you were unable to install the v2/original software? Quote Share this post Link to post Share on other sites
ruralwaves 0 Report post Posted January 12, 2017 Pretty sure the disc I have says EyeTV 3 on it and it looks like it came with the 250 plus but I don't think I have a way to know for sure. I'll reach out to the seller and see if they know anything. When I get home from work i'll double check the disc that came with it but I'm 99% sure it said EyeTV 3 on it. I was able to install the disc I had but then when I went to open it I got a message saying that it couldn't be run on my OS (El Capitan) as I had a similar message from my old copy of Adobe Photoshop CS2 after I upgraded to El Capitan last year. As far as I understand it I have to use the latest version of EyeTV available from Geniatech if I'm running El Capitan. Is that true? If there is a version somewhere I can download to use with my original activation key? Thanks for your help Ton! Quote Share this post Link to post Share on other sites
ruralwaves 0 Report post Posted January 13, 2017 Definitely an EyeTV 3 software disc and it came with my 250 plus. Matches what i've seen from reviews of the 250 plus when they unboxed it. When I look at the literature that came with the disc I have it says it's version 3.0.1 I tried reinstalling the latest version from Geniatech which is 3.6.9 (7513). I choose Geniatech from the device manufacturer list as Elgato is not listed. Then I select Eyetv 250 plus and on the next screen I enter my name and company and then I've tried typing the serial number in with dashes, without dashes, with dashes and spaces on either side of the dashes as it kinda looks like that on my activation key card. Nothing works. Can't get past that screen...at this point I'm stuck and don't know what else to do Quote Share this post Link to post Share on other sites
Ton 29 Report post Posted January 13, 2017 I don't really have a solution (I'm not a Geniatech/Elgato employee). The serial number has to be typed exactly as shown so: no leading/following spaces, dashes beware of 0 (zero) and o (oh). Did you also try to fully install the original disc and then the latest update on top of it? Are you sure it is a legal license. Is it on the original card. I'm not 100% certain but to my knowledge 250 is quite old (around 2007) and in that time there was no v3. Sorry, I have no solution. As a last resort: bombard Geniatech with mail and PM the Admins listed here. Quote Share this post Link to post Share on other sites
ruralwaves 0 Report post Posted January 13, 2017 Thanks Ton. I appreciate your help. I don't remember if I have any zeros or Os but I didn't think about that so I'll check. Here's the link of the review I looked at with the photos of what was in the 250 plus box and I have the exact same materials and sleeve for the installation disc. http://www.techlore.com/article/elgato-eyetv-250-plus-review But when I look at Elgato's website for when they released the 250 plus they said it came with V2, not V3. Again, thanks for your help and I'll see where Geniatech can get me Quote Share this post Link to post Share on other sites
Ton 29 Report post Posted January 13, 2017 Ome more point. Don't know where you are living but US hardware will not work in EU Vince versa. No idea how the software will handel in such cases. Otherwise, keep buiging Geniatech for a solution and let know here since might be usefull for others. Quote Share this post Link to post Share on other sites
ruralwaves 0 Report post Posted January 24, 2017 Still have not heard from Geniatech at all on this. Does it matter that my activation key card says "EyeTV 250 PLUS" above the key instead of "EyeTV3" As in does this key only work for legitimizing my hardware and not the software? I'm just completely stuck at this point and grasping at straws Quote Share this post Link to post Share on other sites
Ton 29 Report post Posted January 24, 2017 I do remember that the v2 and v3 use completely different serials. v2 will not work with v3. It is too bad that there are no real demo/lite versions. There are off course other places to get software (Torrent/NZB) but I am afraid that the moment I mention the URL that Geniatech will at last react. Not by responding to the problem. Anyway, Geniatechshould be able to let you download a v2 version. Quote Share this post Link to post Share on other sites
Russ One 1 Report post Posted January 26, 2017 I can confirm that the 250 plus will work with the eyetv 3.6.9 and El Capitan. Mine came with V3 of EyeTV like 3.2 or so. It probably also came at one time with EyeTV v2. Quote Share this post Link to post Share on other sites
chsj23 0 Report post Posted January 30, 2017 (edited) I own multiple eyeTV devices and thus have multiple activation codes for EyeTV, all version 3. Until recently, I did not encounter trouble activating EyeTV. However, I now seem to have an issue the same or similar the issue described in this thread. At the activation window, the "Next" button is disabled. I have duplicated the issue with different activation codes on two different computers, both running OS X 10.11.6. I duplicated the issue with both EyeTV 3.6.9 (7413) and 3.6.9 (7416). Edited January 30, 2017 by chsj23 Quote Share this post Link to post Share on other sites
Ton 29 Report post Posted January 30, 2017 I also have a lot of keys that I copy and paste. Sometimes a key is refused. Always that is caused by a leasing or trailing space. Maybe this helps. Quote Share this post Link to post Share on other sites
N.Z 0 Report post Posted January 31, 2017 Please make sure that your Key is for EyeTV 3 , not eyeTV 2 or Lite. Ways to recover your key: If you are old customers from Elgato, please use the following link to find the key: https://my.eyetv.com/lost_keys?locale=en If you are customer from us, please click the following link to find your key: https://services.geniatech.eu/lost_keys?locale=en More information to get your key back: https://www.geniatech.eu/eyetv/faq/how-do-i-recover-my-lost-eyetv-activation-key/ Please show us your original purchase receipt, with it we can send you a new Key. Quote Share this post Link to post Share on other sites
