Kenoli 0 Report post Posted January 24, 2017 (edited) I haven't used eyetv for several years. When I try to run it now, it rejects my license. The license is for eyetv 3, which is the current version of the software. I have sent support two emails and not heard back, Anyone know how to reach support? Thanks, --Kenoli Edited January 24, 2017 by Kenoli Quote Share this post Link to post Share on other sites
Ton 29 Report post Posted January 25, 2017 The (100% invisible) staff of this forum consists of 11 persons (https://eyetvforum.com/index.php?/staff/). I suggest that you mail/PM them all and maybe, make one of them will come down his throne and sent you an answer. Quote Share this post Link to post Share on other sites
Barry 2 Report post Posted February 1, 2017 I have written numerous times to this firm over the past couple of days without one reply both through the service requrest portal and contact portal. I did get an automated reply from the site stating that they received my queries but nothing more. It's very disheartenting to see that my hardware is going to end up in a landfill because this company doesn't support both it's clients and the hardware that it has procurred from elgato. In my case, all I wanted was some some support wuth eyetv2 which didnt work with eyetv hybrid under OSX 10.12. I later found that that it no longer works with version 2 but supposedly works with version 3. I downloaded it thinking that it was a free update. My serial number didnt work so I wrote them... I checked around and read that there is an upgrade discount for version 2 owners but cannot find it on the site. The cost for version 3 is too high and if that's the price without a discount for previous owners... I'll just trash the product and be done with it. Either way, I would appreicate a reply from this company so I can proceed. Barry 1 Quote Share this post Link to post Share on other sites
Ton 29 Report post Posted February 2, 2017 Your only chance is mailing all 11 persons that are supposed to be associated with this forum. See here: https://eyetvforum.com/index.php?/staff/ Quote Share this post Link to post Share on other sites
thomaskud 13 Report post Posted February 16, 2017 Hi Kenoli, May you give me your ticket ID of your support ticket? I'll check it and give you an answer as soon as possible. Sorry to keep you waiting. Quote Share this post Link to post Share on other sites