Harold 0 Report post Posted June 5, 2017 Hi. Today: 05/Jun/2017 EyeTV T2 (Hybrid) purchased 24/05/2017 via Geniatech Europe GmbH EN Germany to Australia. Shipping cost 32,95 euro, so I presume that a courier will be used and not snail mail. How long could I expect the delivery to take and is the delivery live-trackable? No-one is answering me from the sales department. Thanks in advance, Harold Quote Share this post Link to post Share on other sites
Mikyesun 26 Report post Posted June 5, 2017 7 hours ago, Harold said: Hi. Today: 05/Jun/2017 EyeTV T2 (Hybrid) purchased 24/05/2017 via Geniatech Europe GmbH EN Germany to Australia. Shipping cost 32,95 euro, so I presume that a courier will be used and not snail mail. How long could I expect the delivery to take and is the delivery live-trackable? No-one is answering me from the sales department. Thanks in advance, Harold Harold - can you send a email to : gteSales@genaitech.com, I will have the team look into it Quote Share this post Link to post Share on other sites
Mikyesun 26 Report post Posted June 5, 2017 3 minutes ago, Mikyesun said: Harold - can you send a email to : gteSales@genaitech.com, I will have the team look into it Hi Harold, I think I find you on a short. Shipment number // DHL: 329782405948 https://nolp.dhl.de/nextt-online-public/en/search?piececode=329782405948&cid=dhlde please check above link – shipment arrived in Australia – may check with your local https://auspost.com.au/parcels-mail/track.html#/track?id=CL622756597DE (Arrived at facility in destination country 3:45pm Sun 4 Jun SYDNEY NSW) Quote Share this post Link to post Share on other sites
Harold 0 Report post Posted June 5, 2017 Hello Mikyesun Thank you for your prompt response. The shipment news is welcome if indeed it is referring to GTE Sales' Reference code: oid400770008051. Mike Decker (GTE Sales) has correctly found my true name and followed up already with an email faster than I could respond to your request to contact them. I am impressed! So I gather that if my name is associated with Shipment number // DHL: 329782405948 then we are on the right track. This is exciting. I look forward to tracking the parcel to my destination. Feedback: The availability of instruction for tracking the parcel, at the time of purchase would contribute to a smoother, worry free experience, as would have a response by the GTE Sales Team to my previous two emails especially the first email. Nevertheless, writing this all up on the forum gives others a chance to be informed. I will follow up with an email to GTE Sales now with a copy of this discussion. Let's see how we go. Kindest Harold Quote Share this post Link to post Share on other sites
Harold 0 Report post Posted June 8, 2017 Parcel Arrived This Morning. For anybody in Australia living in rural NSW (30km from regional city) this is my experience: * purchased 1 x eyetv T2 hybrid * payment made via PayPal - total cost including delivery and currency conversion $255.23 AUD * parcel left Germany via courier (DHL Group - didn't know this till after enquirying in this forum). * Australia Post managed the parcel after it's arrival in Australia * when tracking via Australia Post the details of sender's address and my address showed as not supplied-this was a concern though it turned out it need not have been * after it's departure from the warehouse in Germany parcel arrived 15 days later at local post office (where I organised for it to be delivered-I have an arrangement with Australia Post called 'Parcel Collect') * Geniatech Europe (GTE Sales) are not generous with communication, did not reply to my queries; replied however after prompting from Mikyesun via this forum but not to direct enquiries from me * prompt assistance via this forum * had to request tracking details * The availability of instruction for tracking the parcel, at the time of purchase would contribute to a smoother, worry free experience, as would have a response by the GTE Sales Team to my three emails especially the first email. Nevertheless, writing this all up on the forum gives others a chance to be informed. Now for the digital hybrid experience Quote Share this post Link to post Share on other sites
Harold 0 Report post Posted June 8, 2017 PS Thank you Quote Share this post Link to post Share on other sites
