Keithleam 1 Report post Posted October 16, 2017 So product has stopped working since updating to ios 11, got a ticket raised with tech support, when will a new working app be available? Cant use my £100.00 product purchased 5 months ago, come on guys, get it sorted! Quote Share this post Link to post Share on other sites
Watermargin 1 Report post Posted October 17, 2017 Same here. I haven’t even had a reply from Tech Support. This is really unprofessional 1 Quote Share this post Link to post Share on other sites
ScottieC 0 Report post Posted October 18, 2017 I have same issue. Have you had any reply from tech support on this topic. Quote Share this post Link to post Share on other sites
great_vc 5 Report post Posted October 20, 2017 11.0.3 here and streamed a channel from ipad and iphone from my wi-fi, why is it working on me ? Quote Share this post Link to post Share on other sites
Keithleam 1 Report post Posted October 25, 2017 After 3 weeks still no joy, the response from Tech Support is that their techies are working on it. Not impressed, and they are still selling this product without any warning that it doesnt work on ios 11. Even less impressed. Quote Share this post Link to post Share on other sites
Chicho 0 Report post Posted November 2, 2017 (edited) Hi, I want to buy a IOS EyeTV Mobile por my iPhone 7 and iPad Pro with 11 version. Is it fixed the problem for IOS 11? Best regards Edited November 2, 2017 by Chicho Quote Share this post Link to post Share on other sites
Keithleam 1 Report post Posted November 18, 2017 No, i dont reckon it will ever be, just how to treat customers who bought this product. 1 Quote Share this post Link to post Share on other sites
Wando 0 Report post Posted December 19, 2017 Same problem for me. App does not work (does not detect the dongle) on iPad 9.7"pro and iPhone SE, both with iOS 11.2 installed. This app has not been updated since 2015 so I am doubtful anybody will actually listen. Crazy. This was a hell of an expensive dongle. Quote Share this post Link to post Share on other sites
Watermargin 1 Report post Posted December 20, 2017 Hi Wando. I have the same issue as you and everyone else here. I’ve on to tech support and their latest reply is: Hi Jeff,Re: [Ticket#2017102516000132] Kontakt Formular Anfrage ENThank you for contacting us.They are still working on and there will be a new update soon, hope you can wait patiently.We are really sorry for the inconvenience.Kind regards,Claire Geniatech EyeTV Support Team i’m taking that with a pinch of salt as the iOS update was 3 months ago at least. I think as many people as have the time need to badger their tech support about this. I’m going to what Apple have to say about hosting an app in the App Store that has serious flaws. Don’t hold out much hope unfortunately! 1 Quote Share this post Link to post Share on other sites
Nothappy 0 Report post Posted December 26, 2017 Just got given one of these for Xmas and instantly can’t use it. Logged a ticket with elgato. Come on guys, get the update sorted! Quote Share this post Link to post Share on other sites
Fey 0 Report post Posted February 2, 2018 Well it’s 2018 and still no update!? Can the developers release the source code so the public can get it working again... Quote Share this post Link to post Share on other sites
Arron 0 Report post Posted March 9, 2018 Hi I have the same problem i have contacted Geniatech support 5 times in last 5 months , with same automatic reply from claire they don’t care- so I would advise everyone to stay clear of their products cheers diassapointed customer Quote Share this post Link to post Share on other sites
paul white 0 Report post Posted April 22, 2019 Hi It is April 2019 and mine will not work with ios12.2 will it just be one more waste of money ??? Quote Share this post Link to post Share on other sites