Recommended Posts

I have an Eye tv 500 (Firewire) running on an Late-2012 iMac i7 (Catalina 10.15.7 (19H524)) using Apple's Thunderbolt to Firewire dongle adapter. I bought Eye tv 4 in September and it hasn't worked once. Every launch gets into the setup sequence and immediately crashes. (Always thread 24 or 25 with the same, identical SEGV.)

I have contacted GeniaTech about this numerous times over the last seven months and never once gotten a reply. I have included crash logs from the Console app, system configuration data from System Profiler, steps to reproduce, contact information, .. everything I can think of to make a good bug report. I get an automated response that my bug report was received, and then, nothing.

The greatest insult is that they also have not refunded my purchase to my credit card.

I find it hard to describe this. In forty-five years of computing, I cannot recall ever paying for something that simply never worked at all. And only rarely do I recall having Customer Support turn theirback on me and ignore a crash report.

 

  • Like 2

Share this post


Link to post
Share on other sites
On 2/15/2021 at 6:52 PM, XWT said:

I have an Eye tv 500 (Firewire) running on an Late-2012 iMac i7 (Catalina 10.15.7 (19H524)) using Apple's Thunderbolt to Firewire dongle adapter. I bought Eye tv 4 in September and it hasn't worked once. Every launch gets into the setup sequence and immediately crashes. (Always thread 24 or 25 with the same, identical SEGV.)

I have contacted GeniaTech about this numerous times over the last seven months and never once gotten a reply. I have included crash logs from the Console app, system configuration data from System Profiler, steps to reproduce, contact information, .. everything I can think of to make a good bug report. I get an automated response that my bug report was received, and then, nothing.

The greatest insult is that they also have not refunded my purchase to my credit card.

I find it hard to describe this. In forty-five years of computing, I cannot recall ever paying for something that simply never worked at all. And only rarely do I recall having Customer Support turn theirback on me and ignore a crash report.

 

I know responsibility is down to Geniatech, but I also blame Elgato for poor due diligence on the company. As a result, I refuse to buy Elgato home automation products.

Edited by zanc
spelling
  • Like 1

Share this post


Link to post
Share on other sites

1 do the same hardware "Eye tv 500 (Firewire) running on a Late-2012 iMac i7  using Apple's Thunderbolt to Firewire dongle adapter" works fine before with EyeTV3 on older MacOS system ?

2 which version of EyeTV4 have you installed  ? ( 8517 -> 8528 )

3 Can you start  in terminal window and type  :

/Applications/EyeTV.app/Contents/MacOS/EyeTV (Key Enter)

Copy the messages that appears inside terminal window and send it here.

  • Like 1

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.