dw1 0 Report post Posted May 22, 2022 I purchased: eyetv 4 (64-bit) macOS Hi Geniatech Sales, But there are problems: a) No confirmation from Geniatech of the purchase. b) No activation key. c) Download link is dead ( http://file.geniatech.com/eyetv4/EyeTV4.0.0_8 517_2.dmg ) d) I tried to create an account, and your system said, that you sent an email to me for activation of my account... but I haven't received any mails from you. I have checked the spam folder. If I don't receive the product that I paid for, then I will contact PayPal and get my money back. I have the PayPal receipt. But I would really like to have your product! PLEASE RESPOND! Regards, DavidW Checkout _ Geniatech EyeTV.pdf Quote Share this post Link to post Share on other sites
Ellie 0 Report post Posted May 23, 2022 Yes, this just happened to me today with the EPG guide update. Every other time I have done it the email has come right away. I haven't got any response yet, but will give them 24-48 hours. I got the order number in a PayPal receipt but it's not showing on my online account. Quote Share this post Link to post Share on other sites
Antares 0 Report post Posted May 27, 2022 Same! I paid. I emailed support. No response. This is ridiculous. Quote Share this post Link to post Share on other sites
Antares 0 Report post Posted May 27, 2022 Same! I paid. I emailed support. No response in 10 days!. This is ridiculous. Quote Share this post Link to post Share on other sites
dw1 0 Report post Posted June 10, 2022 Today, I issued a dispute at PayPal. That means that PayPaI contacts Geniatech and forwards my dispute and expects that Geniatech responds (which I very much doubt). I then called PayPal and said that I wanted to issue a claim and couldn't wait for a response from Geniatech, since they haven't given any responses at all... no key... no download, no emails, no nothing! PayPal agreed and upgraded my issue to an official claim. I simply want my money back! On 5/22/2022 at 12:16 PM, dw1 said: I purchased: eyetv 4 (64-bit) macOS Hi Geniatech Sales, But there are problems: a) No confirmation from Geniatech of the purchase. b) No activation key. c) Download link is dead ( http://file.geniatech.com/eyetv4/EyeTV4.0.0_8 517_2.dmg ) d) I tried to create an account, and your system said, that you sent an email to me for activation of my account... but I haven't received any mails from you. I have checked the spam folder. If I don't receive the product that I paid for, then I will contact PayPal and get my money back. I have the PayPal receipt. But I would really like to have your product! PLEASE RESPOND! Regards, DavidW Checkout _ Geniatech EyeTV.pdf 382.82 kB · 3 downloads Quote Share this post Link to post Share on other sites
Philoscopus 0 Report post Posted June 11, 2022 On 5/22/2022 at 12:16 PM, dw1 said: I purchased: eyetv 4 (64-bit) macOS Hi Geniatech Sales, But there are problems: a) No confirmation from Geniatech of the purchase. b) No activation key. c) Download link is dead ( http://file.geniatech.com/eyetv4/EyeTV4.0.0_8 517_2.dmg ) d) I tried to create an account, and your system said, that you sent an email to me for activation of my account... but I haven't received any mails from you. I have checked the spam folder. If I don't receive the product that I paid for, then I will contact PayPal and get my money back. I have the PayPal receipt. But I would really like to have your product! PLEASE RESPOND! Regards, DavidW Checkout _ Geniatech EyeTV.pdf 382.82 kB · 4 downloads Exactly the same problem here. Very suspicious, looking at the date of your post. I'm going to give a couple of days. If I don't hear anything from them I'll proceed as dw1. Quote Share this post Link to post Share on other sites
Ellie 0 Report post Posted June 11, 2022 They did eventually respond to my query and resent the email. They said it must have gone to a spam folder but it didn’t, but it was there in the attachment to their reply. Quote Share this post Link to post Share on other sites
dw1 0 Report post Posted June 15, 2022 Today, received a mail from PayPal. They will give me a refund of my total purchase amount, including freight and VAT. Between the lines, I guess that paypal couldn’t get contact with seller neither. Quote Share this post Link to post Share on other sites
robm 2 Report post Posted August 31, 2022 Hey everyone After reading this thread I was wary of buying this software (after using EyeTV3 for many years). I have an EyeTV Netstream still working (only needed to buy a new power supply years ago), so downloaded EyeTV4 for my new M1Pro Mac. It installed fine, I then purchased a key, which arrived by email immediately. And its connected to my Netstream immediately and all working fine. Haven't yet tested anything but watching TV, but I would say don't worry about this thread, some people got email glitches but all was fine for me. Rob. Quote Share this post Link to post Share on other sites
nicholas.loveday 0 Report post Posted September 2, 2022 On 8/31/2022 at 10:46 AM, robm said: I then purchased a key, OK , so just where/how did you "purchase a key" ? Quote Share this post Link to post Share on other sites
TBinNM 9 Report post Posted September 2, 2022 1 hour ago, nicholas.loveday said: OK , so just where/how did you "purchase a key" ? EyeTV 4 seems to still be for sale on Geniatech EU: https://www.geniatech.eu/product/eyetv-4/ Quote Share this post Link to post Share on other sites
dw1 0 Report post Posted September 2, 2022 I never got the key! I have given up! I did get my money back from PayPal. I simply don't trust Geniatech. Regards and hope you have more luck than me! Dw1 Quote Share this post Link to post Share on other sites
nicholas.loveday 0 Report post Posted September 2, 2022 (edited) OK so... it is eyeTV is abandonware.. from the webpage "THIS PRODUCT IS NOT AVAILABLE. The iOS app also crashes after launching, so that's no go either. Both the EU and Shenzhen outfits should be reported for fraud. Edited September 2, 2022 by nicholas.loveday Quote Share this post Link to post Share on other sites
robm 2 Report post Posted September 3, 2022 22 hours ago, nicholas.loveday said: OK , so just where/how did you "purchase a key" ? From the web page, went to products, software, then clicked on EyeTV 4 (macOS). That led me to a purchase page here: https://www.geniatech.eu/product/eyetv-4/ I clicked "Add to Cart", and completed the purchase. Shortly after I received an activation key by email. Hope that helps. Note I already own hardware, so I wasn't trying to buy hardware. Rob. 2 Quote Share this post Link to post Share on other sites
Hans 0 Report post Posted September 3, 2022 Hi there, my Eye TV 4 for Mac does not longer update the Premium EPG, Server is not found. This is now some days and i wonder, what is going on at EyeTV? I found, that the Premium Service is not longer available for Europe, but my subscription has not running out.... Cheers Hans Quote Share this post Link to post Share on other sites
nicholas.loveday 0 Report post Posted September 4, 2022 (edited) As I suggested this is abandonware... they aren't fixing anything. Edited September 4, 2022 by nicholas.loveday Quote Share this post Link to post Share on other sites
dw1 0 Report post Posted September 4, 2022 "Abandonware" is a good description. An even better one is "Noware"! For software that you paid for, but never received! Quote Share this post Link to post Share on other sites
fanso 0 Report post Posted September 7, 2022 Same here... Any replies from support? Quote Share this post Link to post Share on other sites
dw1 0 Report post Posted September 7, 2022 Nope. Nothing. Quote Share this post Link to post Share on other sites
fanso 0 Report post Posted September 9, 2022 I believe they will ask soon. technifiser.com Quote Share this post Link to post Share on other sites