tsp1965

Where is the bug reporting for EyeTV 4?

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So EyeTV 4 is here at last and on the whole is OK, whilst almost nowhere being as polished as its predecessor.

But there's no dedicated forum.

And no Bug Report forum.

So I have been putting in support requests when I spot a bug to which I have had......no response whatsoever.

In the vain hope that someone from Geniatech is interested, here are the bugs I have found so far.....

1. The edit facility doesn't work properly. The cut into chunks and then shorten each chunk idea is not very intuitive and is slower than the double triangle system in EyeTV 3, but that's just an irritation not a bug. It is quite hard to get the red cursor to go to the section you want to cut. What is really serious is that if I shorten a recording and then select 'save clip as recording' it crashes instantly. Every recording is the same. And if you try to edit an audio only recording, say from the radio, it crashes instantly, before you have even made cuts. Making edits and them compacting does work, it is saving a chunk as its own recording which doesn't.

2. Every time the app restarts you get a live tv window, no matter how the preferences are set. This is an old bug from EyeTV 3 from the Elgato days which is now back in the new version.

3. The recordings window doesn't refresh when a new recording starts or finishes. You have to click the TV guide or channel list and then go back to the recordings window before you can see whether something is actually recording or not. Given that it doesn't always initialise and start, this is an irritating omission - it is handy to be able to see the new recording appear in the recordings and the seconds recorded indicator start to count up. In order to see the seconds count increase with a recording which has just started, you have to click on another main window icon and then back to the recordings window.

4. The Episode information in the recordings list doesn't show like it used to. So all examples of the same show appear to be the same, you can't see at a glance whether you've got the latest one or not. Not the end of the world, but it's annoying and unnecessary reduction in usability.

 

I'm sure other people have found other problems. If anyone from Geniatech is seeing this, how about actually giving users a way to work with you to sort the inevitable early glitches out quicker?

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On 1/17/2020 at 8:23 AM, tsp1965 said:

So EyeTV 4 is here at last and on the whole is OK, whilst almost nowhere being as polished as its predecessor.

But there's no dedicated forum.

And no Bug Report forum.

So I have been putting in support requests when I spot a bug to which I have had......no response whatsoever.

In the vain hope that someone from Geniatech is interested, here are the bugs I have found so far.....

Etc.

There is a forum section at: https://eyetvforum.com/index.php?/forum/42-beta-software-code-as-it-is/ where people have been reporting numerous shortcomings and bug with EyeTV4 Beta Builds and the release versions for about a year. There is at least one person who does answer feedback there. Unfortunately, it seems that Geniatech have a very small development team [maybe only one person, but I'm guessing], and so fixes for bugs are only7 happening slowly.

The released and paid for versions have so far contained most of the bugs and faults of the Beta builds.

The attitude of Geniatech towards their customers who run Apple hardware has been well below the standard expected by Mac users. They did not even begin Beta testing of EyeTV 4 until after Apple dropped 32-bit support, over a year ago, and despite Apple announcing publicly, and several years in advance, that support would be discontinued.

I have not yet upgraded my operating system because having to use EyeTV 3, which will not work in Mojave, and which has features which are not available in EyeTV 4. A number of other people are having to do the same thing. If there was another reliable 64-bit application which could fulfil the rôle of EyeTV 3, many people would have stopped using Geniatech software long ago.

 

 

Edited by RWB

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