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Hieronymous

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Posts posted by Hieronymous

  2. Posted · Report reply

    On 10/28/2022 at 1:12 PM, cooperdc said:

    So we all know that the service has been unavailable since 10th Aug and even though I logged a ticket with EyeTV support back on 10th August I never received a reply.  A few days ago I decided to try and log another support call and this time I have has a reply:

     

    From: Geniatech - EyeTV Old Products Support <eyetv-oldproducts-support@eu-geniatech.com>

    Hello,

    Very sorry for the inconvenience to you.
    We are working on the server error of EPG, it will be fixed soon. I will send you feedback once we have a solution.

    We will extend the time of your EPG validity period for the outage period.
    Our engineer is really trying to solve it. Our engineer may need some time.


    Best Regards,

     

    Notice that the email address this came from is eyetv-oldproducts-support@eu-geniatech.com!!

    Not sounding good for both the EyeTV 4 (latest version of the app, so not sure why I'm getting an email from oldproductsupport) and the EPG service.  My sub to EPG is due in Jan 2023...I'm not going to hold my breath as to it being fixed by then!

    Thanks for this. Guess we can only keep our fingers crossed.

  3. Posted · Report reply

    On 8/15/2022 at 2:16 PM, cooperdc said:

    Here in the UK I have changed all channels to use the DVB EPG and have successfully updated all channels.  Not sure if this option works worldwide though.  We should all be given credit for the Gracenote EPG once they get it working again, seeing as its a paid for service!  Truly terrible customer service!

    While obviously wanting what I've paid for to be fixed, I'd be grateful for a temporary fix as I'm missing so much at the moment. I'm afraid I don't understand what you mean about changing channels to use DVB EPG. For the technically dim, could you please explain it? I'm using EyeTV 3 with the EyeTV DTT.

  4. Posted · Report reply

    Been having intermittent problems which I had assumed was something to do with my ageing computer. Now it's stopped completely and, while I'm very slightly relieved that the problem isn't just me, it's infuriating that there's no reply to all our support requests. As others have pointed out, this is a service we pay for and, more many of us, have been doing so for several years. So frustrating but what else can we do except keep contacting support?