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Same. 3 days and counting. Here we go again... Also EyeTV3 with a current subscription. I've opened a help ticket, but no reply so far. When manually clicking the Update Now button for the Program Guide (Preferences > Guide > 3rd button down), it would claim to update, but nothing changed or actually loaded. After I cleared the EPG Database cache via the EYETVEPGPremium Diagnostics (through the Help menu), that changed the message to "Update failed due to server error" This is beyond our control/doing. Don't change your configurations! Please file a complaint on this forum and on their website https://www.geniatech.eu/support-contact/?Product=eyetv 3 to get some attention on it.

Interesting! "it just worked". While still downloading 3.6.9 (7530) , I renewed my subscription that had expired during the outage. The download finished, installed, and then downloaded the guide data without prompting or issue.

To whom it may concern, Due to unforseen outage and changes in our given data cloudstructure, we are forced to release adapted new version of Eyetv 4 (64-bit) and Eyetv 3 (32-bit) to compensate. Eyetv 4 (64-bit) Version 4.0.0 (8526) is released in early July 2021 Eyetv 3 (64-bit) Version 3.6.9 (753x) will be released in the mid/end July 2021 We will inform proactively here or at the support website.

EyeTV 3.6.9 (7528), MacOS 10.14.6. iMac 4K Retina 2017. Subscription for EyeTV EPGPremium NA valid until Jan. 20, 2022. This problem started today, July 2, 2021. Program was losing future program listing before then. Can't do diagnostics on the problem because the app will not delete the EPG database. EyeTV hangs when trying. I left it to do the deletion for about 20 minutes. I had to hard quit EyeTV several times. I rebooted my computer to get a fresh start. Please someone help. There does not seem to be any tech support with this product.

From within the app... EyeTV3 -> Check for Updates.. 3.6.9 (7530) update is found Installed Had to do some clearing of EPG and resetting of channels, but YAY the guide is back! THANK YOU!

From within the app... EyeTV3 -> Check for Updates.. 3.6.9 (7530) update is found Installed Had to do some clearing of EPG and resetting of channels, but YAY the guide is back! THANK YOU!

Seriously.... where is the EPG Data??? I've noticed the lack of updates over the past 2 weeks... and It's now expired. I've seen the other threads here and I know I'm not alone. So, I hadn't bothered to post about it. However, now that it's gone completely due to expiration, the frustration will grow with each passing day. So how about some CUSTOMER SERIVE and address the issue already.

From within the app... EyeTV3 -> Check for Updates.. 3.6.9 (7530) update is found Installed Had to do some clearing of EPG and resetting of channels, but YAY the guide is back! THANK YOU!

Ya know.. Hiccups happen. I don't fault anyone for that. But when what should be a minor inconvenience for a couple days turns into a major inconvenience for over a month, my patience wears thin. If the issue was reported, Geniatech acknowledged it and reported they were working on it... then a few days later a release to correct the issue was made available, then no problem. But when they correct the issue in a matter of days for one app version then take at least a month to update the more prolific version of the application.... well, it starts to look like they are merely pushing for users to spend money and upgrade, if they feasibly can due to OS versioning. Problems arise when money has been spend and services are not being rendered..... If my phone, cable, internet, power, water, et al. supplier just stopped delivering services one day.... and it took over a month to get services back, well surely the frustration is understandable. If they have a reportedly working beta version, then they need to release it, even as a beta, so users at least get SOME functionality back. If there's even a partially working beta version for EyeTV3 users, please release it. Thanks. (FYI the 9 minute wait between posts is a bit extreme )

If the guide comes back for EyeTV 3, I hope someone mentions it here .... my subscription term just expired, so won't know to renew otherwise. Wonder how many customers (who might not check here) they shake off each time service goes out for weeks/months at a time. Wonder how many are left!

I am also using Eyetv4 to update schedule and then run Eyetv3. You do seem to have to turn off auto updates on Eyetv3 or it will wipe out the schedule but not replace it. Angela sent me a beta to test of an update to Eyetv3 that was supposed to download the schedule, but it did not work.

Thanks for the update!! I was wondering why the pull using my SchedulesDirect subscription (6 bucks down the drain :-)) was not working. I did however have success using my EyeTV4 software to update the guide, now that is update, close it, then start EyeTV3 to use with a now fully loaded Guide. Downside i have do this 1/day or 1/week. Upside my guide transfers between the two applications. EyeTV 4 is a disaster and I do not want to rely on it. And I am staying with MacOS Mojave until I absolutely have to make the switch to 64 bit MacOS.

... 15 days....

Click "Local Over Air Broadcast".

I too went through that long EPG failure, and now I'm kicking myself for not researching alternative guide options. The problem is, I'm in Canada, and I fear we have even fewer options here. Part of that might be because I use a Mac computer. I also wonder... does Geniatech even still sell hardware for the North American market? Or are we just hanging onto our old Elgato hardware and hoping for a little more use? And again, I'm speaking mostly from a Canadian perspective, and a Mac perspective, where the alternatives seem few. Sadly.

Hello Rammy! Were you able to give EyeTV 4 the right to control EyeTV Helper? It in the Preferences under Security -> Automation. The Web-Site says that you should add grant EyeTV access to EyeTV Helper but it not possible to grant this right manually. I looked into the system.log when I try to access the library from my iPhone and it looks like EyeTV is missing an "entitlement" that tells the os "This app needs the right to control other apps" and so it looks to me that always when EyeTV wants to control EyeTV Helper this is reject by security policy. This can be fixed by the programmer only. I`ve send an email to geniatech with my findings and some references to some web-sites but I got no reply. A few days ago version 8526 was released - but no change. This is what i found and send to geniatech: and this is what i found on the web: Maybe this helps someone. Bye, eweri

The reply i got from Angela today on the topic reads as follows Sorry for the inconvenience. It is caused by the server. This issue is solved on eyetv 4 but it will take a week to solve it on eyetv 3.We will inform you when it is fixed. Kind regards, Angela Geniatech EyeTV Support Team

I raised a ticket on this issue and received the reply below (so hopefully help is on the way) Sorry for the inconvenience. It is caused by the server. This issue is solved on eyetv 4 but it will take a week to solve it on eyetv 3.We will inform you when it is fixed. Kind regards, Angela Geniatech EyeTV Support Team

I was using the XML listings for the several months when the TVGuide data was vacant.. it worked, but I can't say it was any easier once mc2xml expired in Oct 1 2020.. it was way more work at that point due to the mere system date on the Mac. I had to set the OS back to Sept 29... configure the update to start X weeks from Sep 29, then run the update. I have all this configured in a script. So it was basically, reset the start weeks #, save, and run the script each and every time I wanted to update. I couldn't automate anything because of this OS date issue. I think that was more of a Mac issue than anything. And i mc2XL was ever updated to get past the Oct 1 2020 cut off, that would have solved the issue entirely. I emailed the devs.. nothing.... The new EPGPremium data has been great for the past several months.. It just went dead on July 2nd or 3rd. And because it was working I let my subscription to schedulesdirect expire. I absolutely detest paying for something that does not work or is not needed.... and paying for BOTH schedulesdirect AND EyeTVEPGdata because geniatech can't keep things running is nothing short of infuriating. EyeTV, at this point, is displaying the exact same problems there were back in 2019 when the TVGuide EPGdata vanished.

I received a reply to my support message. Angela says they are working on it. Crossing my fingers in hope that it will be repaired soon.

That's great, but as of this moment, they are not working with the ETV-3 build 7528 I guess from your build that you have ETV-4 I'll just wait to see if they get around to with ETV-3

On Saturday July 3 I emailed Angela Xu who was my email contact the last time this occurred. From the reply, asking for all of the information about my system and version I assumed she had no idea. After reading all of the above, I resent my email to her, linking their own forum to show this is not me. Same deal as the last major outage that lasted about 6 months. They have never been what I would call forthright about the issues and delays. I offered to fix the issue last time if they sent the source code as their engineer(s) had been trying to fix it for many months. The only engineers that could not fix an issue like this would have to be dead or catatonic. Even after the fix, new server and versions to access it, it no longer provided any details about the programs. I would have migrated to ETV-4 but the computer I use for this can not update to the required OS to run ETV-4. On Saturday July 3 I emailed Angela Xu who was my email contact the last time this occurred. From the reply, asking for all of the information about my system and version I assumed she had no idea. After reading all of the above, I resent my email to her, linking their own forum to show this is not me. Same deal as the last major outage that lasted about 6 months. They have never been what I would call forthright about the issues and delays. I offered to fix the issue last time if they sent the source code as their engineer(s) had been trying to fix it for many months. The only engineers that could not fix an issue like this would have to be dead or catatonic. Even after the fix, new server and versions to access it, it no longer provided any details about the programs. I would have migrated to ETV-4 but the computer I use for this can not update to the required OS to run ETV-4.

Yes, it looks like when the program guide service was broken a couple years ago. I agree that it looks like a server side issue and not anything we can fix ourselves. I will also submit a support request, but I am not optimistic since other threads have noted a lack of response from support on other issues. I hope we get what we paid for, since as I noted earlier, North American guide updates are still being sold on their site and so they must be supported.

i too have this issue...see screen grab showing "update failed due to server error" tvguideFU.tiff

and numerous schedules got duplicated...apparently etv's d/b got corrupted:-\