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Geniatech invalidated my activation key Your activation key “XXXX-XXXXXXX-XXXXXX-XXXXXXX” has been invalidated. Enter a new activation key above. If you find this to be an error, please contact Geniatech Customer Service. I was having problems with choppy video on an HDHomeRun device (worked pergectly with HDHomeRun application) so tried re-installing on the Mac and then with no success on my laptop. Now it says activation code has been invalidated. Ive sent them 2 emails but have not yet had a reply. What is going on?

Indeed, the link to EyeTV Reporter in the tutorial that I referred is dead (Sorry, I didn't check it before posting)... ... but the EyeTV Reporter Installer is still available on geniatech website. You'll find it following this path : geniatech.com > Support > EyeTV 4 for Mac... and there, look at the first line under the title "Downloads" Or you can directly go here : eyetv Reporter (64-BIT) Note : I'd like to edit my preceding post, to adapt the link, but I don't find the Edit Button at the bottom of my post. Does someone have an explanation of this fact ? I'm not sure to really understand your situation. What I can say is that in order to start EyeTV 4 by-passing the checking of the valid-status of the activation implies to toggle off the wfi (or unplug the Ethernet cable) only a few seconds, only the time needed by EyeTV 4 to launch. I understand your frustration. I've never seen a so bad customer policy before having to deal with geniatech, nor so much bugs in a software.

EyeTV Version 4.0.0 (8532) works fine for me on a Mac Mini M2 Pro with 16 GB RAM running MacOS Sequoia 15.1.1. I have a (US) EyeTV Hybrid (ATSC+NTSC, not DVB) with a USB interface. MacOS "System Report" lists this as a "WinTV HVR-980" from Hauppauge Computer Works. For debugging: I suggest these steps: (1) Start at top left of screen with the APPLE LOGO ->About This Mac->More Info...->System Report... (2) Then, look under Hardware and click on "USB" (NOT "Thunderbolt/USB4") (3) Now look to see if MacOS can see your device (e.g., Netstream 4 Sat). It could say El Gato or Geniatech or something else as the device manufacturer. If YES, MacOS sees your device, then the issue probably is with EyeTV 4.x. In this case, carefully write down your EyeTV Product Key and use EyeTV Reporter to re-install the product, then provide the license key when requested. If NO, then this is a MacOS issue, because MacOS is not able to see your device. In this case, maybe see if any other MacOS device you have still can see the device or not. This could be a MacOS installation/device-driver issue or could be an issue with your Netstream 4 Sat device. Good luck !

A solution for unfairly invalidated activation key (work-around) Hello, I've got the same problem, but I have found a pretty good work around to make it work again, despite the invalidation of the activation key. The crucial thing to understand is that EyeTV 4 check if the activation key is still valid or not when starting the program. So, follow this two step-by-step procedures : Procedure 1 : reinstallation of the program 1. disconnect your computer of Internet (put wi-fi off, or unplug the Ethernet cable) 2. reinstall EyeTV 4 with your activation key (it works despite the fact that the activation key is invalid, because EyeTV 4 can not connect to Internet and check the status of the key) Procedure 2 : Using the program 1. disconnect your computer of Internet (put wi-fi off, or unplug the Ethernet cable) 2. start EyeTV 4 (it starts despite the fact that the activation key is invalid, because EyeTV 4 can not connect to Internet and check the status of the key) 3. reconnect your computer to Internet (put wi-fi on or re-plug your Ethernet cable) 4. have fun with EyeTV 4 (despite its numerous bugs) 1st weakness of this approach : EyeTV 4 might start automatically due to a recording schedule. Work around : If you know you have a schedule for the following hours, start manually before that time, following procedure 2 2st weakness of this approach : you might be distracted and miss disconnecting to Internet. What happens in these two cases ? EyeTV 4 do start, shows the invalidation dialog BUT will work for this time. It will no longer work at the next launch and you will have to re-do procedure 1 (reinstallation) Bonus Procedure : How to spare the reinstallation after an Invalidation Dialog You can make the thing much easier using 'EyeTV Reporter Utility' program. It is a support program for EyeTV. It has several functions and among these are two key-functions regarding to our problem : Backup prefs and Restore prefs : EyeTV Reporter utility Using them you need no more to reinstall after an Invalidation dialog. You need only to do two thing First, append two steps to the procedure 1 : 1. disconnect your computer of Internet (put wi-fi off, or unplug the Ethernet cable) 2. reinstall EyeTV 4 with your activation key 3. scan your TV channels and make your choices in the preferences (so they will be included in the backup) 4. Start EyeTV Reporter Utility, click 'Easy' button and then 'Backup Preferences' Button After a Invalidation Dialog, you will only need to restore the preferences, using EyeTV Reporter Utility (Easy > Retsore Preferences). No need to reinstall, rescan the channels and choose again your preferences. I hope that this work around will help you, while Geniatech Support does not answer. Benoit

Same here, it doesn't work anymore. By the way: Unfortunately, Elgato is not in charge of EyeTV for quite a long time. They sold EyeTV to Geniatech and Geniatech is not interested in keeping EyeTV 4 for Mac up to date. Some functions had been removed and the software has been totally unstable. Now it doesn't work on all my Macs anymore. It is a shame how the Chinese company is cheating their customers.

Me too. Its very dishonest this mode of work I change my Mac mini 2020 today with Mac mini 2024 and after I restore the backup program and appear this message our activation key “xx” has been invalidated. Enter a new activation key above. If you find this to be an error, please contact Geniatech Customer Service. I send mail three time to assistance and never answer im tired

Me too. Here's what I have reported to Geniatech several times- still waiting on a response I purchased from Genitech 2 x MyGica HD Dual Tuner for Win & Mac PC (A682/T232) Model: T232 (DVB-T2) on 1 Dec 2020 and was provided 2 serial numbers for EyeTV4. Both of these generate a message that they have been invalidated. Please provide 2 new seriasl or stop banning my legitimate purchases. SECOND ISSUE After I enter the other of my 2 serials EyeTV starts, but I get a spurious error message "Your activation key “6VHRU-V2S8X1W-R3UAYTW-XW55JT3" has been invalidated. Enter a new activation key above. If you find this to be an error, please contact Geniatech Customer Service." I have never used this serial. Mac Studio 2023 macOS Sonoma 14.5 macBook Air M3 macOS 15.1

Well dang. Just updated my 2022 Mac Mini to a 2024 Mini. Same BS...screenshot below. Sent an email to support.

Dear EyeTV community In December 2021 and January 2022 due to ongoing crashes and quality issues in general I exchanged dozens of mails with Geniatech Europe and Geniatech Shenzen. On their request I sent them many screen shots and software error logs. And I made them aware of mistakes in their advertising in regards too EyeTV 4 for Macs (i.e. referring to Apple software that does not exist anymore, listing features that are not working in EyeTV 4 anymore and using outdated Apple terms). The result was rather frustrating. A lot of mails but nearly no improvement in regards to the software. Is it because of a low number of users? Certainly not as the the German director of Geniatech Europe (Mike Decker) wrote me that they have an user community with a two times seven digit number (means millions of users). Fact is: Geniatech completely missed the long in advance announced transfer of the Apple world to a 64-bit OS, that already started in 2010. And in 2018, when Apple stopped to support the 32-bit apps, It took them 15 months to produce a kind of beta software that had a very limited feature set. Furthermore they used Covid-19 as an argument for not being able to deliver within an acceptable time frame. Even now, 4 years later, EyeTV macOS is far away of being a finalised product with all the promised features – features we were used to by using the old EyeTV 3, coded by Elgato. And again they missed to make use of the developer version for the new macOS Ventura 13 that was available for months before the public launch. The result: After the update to macOS Ventura EyeTV 4 became unusable. Once more, we, the user community, feel frustrated and cheated by Geniatech. In the US of A and most probably also in the EU such a behavior would qualify for a legal battle, as Geniatech never delivered the advertised feature set and still selling this software in an unfinished and now even crashing version. Beside the legal aspects simply it is a question of business ethics. It looks like thet totally unacceptable behavior of this company needs to be counteracted by the power of their customers. As nobody at Geniatech cares in regards to the content of this forum, all of us should send a huge amount of complaining mails to the people concerned. During my contacts with Geniatech Shenzen and Germany I collected the contact addresses listed below. Feel free to flood these mail addresses with your complaints. kelly.li@geniatech.com (Geniatech EyeTV Support Team) abbey@geniatech.com (Sales Director Geniatech headquarter Shenzen) cpf@geniatech.com dgg@geniatech.com sales@geniatech.com suggestion@geniatech.com GTESales@geniatech.com (Geniatech Europe GmbH, EMEA HQ in Germany, Director is Mike Decker)

Hi all! Be aware: For a few days the version 8528 already popped up in the Geniatech download section a few months ago. It was the result of other EyeTV issues I discussed with Geniatech and it had nothing to do with the upcoming macOS Ventura. Unfortunately, this 8528 incorporated new troubles, for instance it didn' stream audio to the EyeTV iOS app anymore. After my feedback it has been removed from the download section. I assume that this hidden 8528 release on the Geniatech download server is still the old one, not containing any fix in regards to the Ventura issues. Just be careful. As long as there is no official communication by Geniatech, I recommend not to download from unknown sources. Once more it becomes obvious that Geniatech is unable or not willing to take care of EyeTV 4 for the Mac OS. As I already wrote in a former post: Mail your complaints to all this staff listed below. We, the customers of EyeTV 4 macOS, deserve a much better service. And it is time to let them know that we strongly disagree with the chaotic way they handle all the issues. They have to become aware: If they do not act, their behavior will result in a reputation risk for the company. kelly.li@geniatech.com (Geniatech EyeTV Support Team) abbey@geniatech.com (Sales Director Geniatech headquarter Shenzen) cpf@geniatech.com dgg@geniatech.com sales@geniatech.com suggestion@geniatech.com GTESales@geniatech.com (Geniatech Europe GmbH, EMEA HQ in Germany, Director is Mike Decker)

Hi Il Gatto, well I just tried to install the updated 8528 onto my Mac mini M1 server. Before updating to Ventura the version 8527 was more or less running stable (except of all the missing features we are waiting for since ages). Of course, I used the EyeTV reporter for a proper removing before installing the 8528. Initially, the channel search worked but after finishing the channel scan the app crashed. Tried several restarts without any success. It reminds me on a former experience with the 8528 that has been published after my feedback some months ago. It killed the audio part when streaming to the iOS app and has been removed from the download site shortly afterwards. Conclusion: lack of knowledge and experience in regards to Apple coding, quick and dirty fixes, no systematic quality control, no professional product management and communication and most important: lack of business ethics. The Geniatech management is fully aware of the problems but they prefer to sell a software that is simply not ready for the market. With all due respect to your defence of this company, what Geniatech is doing is beyond what is legally acceptable. And I have long been surprised that no one has taken legal action against this company. As I wrote in an earlier post: We should all flood Geniatech's mail addresses with our complaints. By the way: I already sent them a support request. Up to now, I got no response. What a surprise!

Hi Il Gato! Txs for the info. Another user already published a link to an external and uncontrolled download server for this version. However, in my opinion it is more than strange that Geniatech doesn't publish the Ventura version on this site here. Not even an official statement – very fishy... Best regards, Roland

As a long time user of Eyetv in the past I've been frustrated with the Software too! First, I don't want to produce electronic garbage (2x Eyetv Netstream SAT receiver) because of non-functional software and second I've updated a month ago to Eyetv4 which is not working any more with mac os Ventura and payed 30€ for that ( and also the ios app isn't working for a long time any more ) ! This is ...

Please make EyeTV open source and available on GitHub.