kym

On 07/12/2016 at 4:50 PM, rtraill said:

As Genitech seems to have no interest in posting to this forum I logged an issue with them.  This is there reply:

Hallo Dr Roger Traill,
Thank you for contacting us.

We now have the version 7514. you can download from here:
https://www.geniatech.eu/eyetv/de/software/

The problem with Sierra, our debugging team are working on it. sorry to trouble you. We definitely want to fix this. But not all customers are having problem with Sierra, some does gets a fix after reinstall EyeTV with deinstallation with EyeTV Reporter or reinstallation of Sierra system.
BR
Ningfeng 
Geniatech EyeTV Support Team

Firstly could those who are having problems with EyeTV and Sierra please try this latest version and report back.  Secondly if this doesn't correct the issue please download EyeTV Reporter and send the file with an issue email to Genitech support so as to help sort this problem out.

I haven't updated to Sierra because I need to be sure EyeTV works (7514 seems to run fine on El Capitan but then so did 7513).

Confirming to Genaitech Support (and rtraill) that this specifc version 3.6.9 (7514) has resolved my issue (running MacOS Sierra, EyeTV3 3.6.9 (7514) and Elgato EyeTV DTT).

On 08/12/2016 at 6:22 AM, CJD2112 said:

How about behaving as an adult and treating others with the same respect you expect. The anonymity of the internet does not bestow you with the belief respect and maturity no longer matter because we are not speaking face to face.

How about not getting on a forum and infer to all vistors that I am stupid "It seems you simply have been using the incorrect version of EyeTV 3" particularly when I had already posted Geniatech Support's advice that the issue was known and that they were working on it.  I afford respect to those who post considered replys (like Ton) but unfortuately that doesn't include you.

Thanks Ton, I'll check out DVBLink. There are lots of variables besides MacOS & EyeTV versions including country, Elgato device etc.  Still, the fact that Geniatech have not posted a public statement on the issue adds up to zero customer service. I'm surprised some Mac technical expert hasn't dug around and posted a work-around by now.  I'll check in on the forum occasionally for an update.

I suppose I better set CJD2112 straight eh Ton ?

Mario asks a question about which EyeTV works with macOS Sierra ? I reply that NO version of EyeTV works with Sierra because I had already been in contact with Geniatech who had advised that "they were working on it".

Then CJD2112 jumps in and writes ..

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Wait, I have EyeTV 3.6.9 (7513) running on macOS Sierra 10.12.1 Beta (16B2548a). I've been using it for a long time as I work for Apple in marketing and we've been testing internal builds well before June's WWDC. Not a problem.

So I come back and point out that macOS Sierra 10.12.1 Beta is NOT the same as the final production macOS Sierra and, as an Apple employee, he should know that a Beta is not the same as a Prod release.  Hell, even a simple Google search will uncover that many people reported EyeTV worked with macOS Sierra Beta but subsequently didn't with the production release.

So even though I copied a direct response from Geniatech support (having supplied them with the version of macOS Sierra and EyeTV I was using .. latest) in which they acknowledged the problem and advised they were working on it .. we have CJD2112 back on the air now telling everyone ...

Quote

It seems you simply have been using the incorrect version of EyeTV 3.x

Don't tell me CJD2112 hacked into my iMac and that's how he knew what version of EyeTV I had installed ?

And also ..

Quote

Good to know this matter has been resolved.

Hey CJD2112 how about:

• Contacting Geniatech support and advise them the matter has been resolved and that they should stop working on a problem that doesn't even exist.
• Let Mario know the version of EyeTV that will work with the latest release of macOS Sierra PRODUCTION.
• Maybe asking Geniatech support for a job.

Ton, I realise it will take some time for Geniatech to get across the EyeTV code base but as you say, it's beginning to look like abandonware.  Any suggested alternatives ?

A Beta version of Sierra is not the same as the production release .. and you work for Apple ?

Hallo Kym,
Thank you for contacting Geniatech EyeTV Support.

sorry, we are still working on it . Could you please tell us your firewall set ups and are you using a antivirus software?
Thank you.

Ningfeng 
Geniatech EyeTV Support Team

No current version of EyeTV is compatible with MacOS Sierra.  Geniatech are working on the incompatibility.