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Jim W

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Posts posted by Jim W

  2. Posted · Report reply

    On 2/2/2019 at 8:07 PM, Jim W said:

    Try submitting a support ticket here:

    https://www.geniatech.eu/support-contact/?Product=eyetv 3

    I did that tonight, and promptly received the following reply:

              For HDHomerun, 7520 is the last version supporting HdHomeRun.  
              Version 7520 software download site:
                https://www.geniatech.eu/download/eyetv-3-6-9-7520/
              As for the issue of TV Guide, it is a technical issue. We are fixing it. We will inform you immediately once it is back to normal.
              Kind regards,
              Angela 
     

    Promises aside, I see no signs that Geniatech is or will fix this issue. I suggest that everyone submit a ticket as described above, and at least they will know how many (or how few) people are affected.

    I also received a follow-up reply to my own ticket. It's disturbing...

              We wanted to continue to support HdHomeRun, but things did not go as we expected.
              Therefore, it is a strategic decision from our Management to stop supporting HDHomeRun Devices, as they have no License Agreement and           not any Agreement in place between Silicon Dust and Geniatech.

     

    • Like 1

  3. Posted · Report reply

    Try submitting a support ticket here:

    https://www.geniatech.eu/support-contact/?Product=eyetv 3

    I did that tonight, and promptly received the following reply:

              For HDHomerun, 7520 is the last version supporting HdHomeRun.  
              Version 7520 software download site:
                https://www.geniatech.eu/download/eyetv-3-6-9-7520/
              As for the issue of TV Guide, it is a technical issue. We are fixing it. We will inform you immediately once it is back to normal.
              Kind regards,
              Angela 
     

    • Like 2