Oscar Ruitt

Same problem here. And yes, it was in 2019 that the service quit for nearly a year. I kept getting e-mails (Angela Xu sounds familiar) that they were working on the problem, that the new version was in testing, etc. It was all lies. Hard to know what is going on but rather than guess ransomware or the server going down (why wouldn't the company providing the service quickly fix their server?), how about Geniatech is not paying their bills? This is far and away the worst customer service that I have experienced. (OK, Banktivity is up there....) Do not expect this problem to get fixed within six months. Just go to alternate on TV guide services for your area and manually enter the times into the Eye TV software. If there are any alternatives would someone please post it here. By alternatives, I mean alternative software that works with the EyeTV hardware.