69jessup

Roland- thank you for the additional information. I wish Geniatech was as responsive as you...I re-sent my original email to email address above. Thank you again.

Does anyone from Geniatech monitor this forum??

Thank you, Roland! I will follow-up with both emails...nothing received in Spam folders to date. They did charge my credit card for the license. Thank you very much for the guidance- have a great weekend!

Thanks Roland..purchased Eye 4.0 license last week...still no key received despite order confirmation. Also link in order doc to download 4.0 does not work. Emails to support have gone unanswered. Appreciate the response!

I still have not received my license key. Multiple emails to Support have gone unanswered. Link from the orders page results in error to download software. Gave up & downloaded latest version of 4.0 on support page. Any ideas on how to get a response? I tried the license key recovery, have not gotten an email validation. I have an EyeTV 250 Plus, but need updated software to run on Monterey. Appreciate any help! Thanks in advance!