With a lack of refund/response from Geniatech, I asked Paypal for a refund. Got the refund, then a day later an email from Geniatech saying "We see you got your refund."
After being away for a couple of weeks, I tried your route - purchasing after creating an account on their website. I now have an account on the Genitech website that has all my contact info. It shows that I placed the order and that it has been paid for. It says it is "Processing" the order (for 24 hours?) and in the Download section there is nothing there. I've checked my spam folders, junk mail folders and nothing. Again, no response from Geniatech.