Benetta

I have paid and cannot figure out how on earth to get it working.  

I really do hate this company so much.  Sorry folks but your systems are impossible.  I've paid 30E and have been going round in circles for hours.

Thank you!!!  After a week, five emails to "Geniatech support", two tweets and then a sudden flash of genius (consulting Facebook where I found this link) I have my Gracenote program back.

Geniatech take the prize for the most rubbish "technical support" I've ever encountered though.  And that's saying something.