those@mac.com

I have a support ticket in for over a month concerning the login for EyeTV Plus. I paid for it but it will not let me login. Does this company ever respond to their support requests or is the money simply gone? Thus far, totally useless! The app asks: To view this page, you must log in to area “application” on eyetvmediathek.live.minick.net:443. But it will not accept my geniatech/EyeTV login.