Totally disappointment by support. Same issue here, and i'm pretty sure that you all have another issue with the apple remote. The up and down buttons do not work on the menu of eyetv. Same thing had with Kodi, Apple changed something but Kodi made available a patch that corrects the problem. The support of eyetv said to me "We have confirmed that is the change by the apple and we can not control it, hope you can understand and you can try to contact the apple for a further solution." Totally unacceptable. I will reply to them and make my point.
They need to take this stuff seriously and not abandon user as there is no other option in mac for time shifting tv (at lease an easy one without any expertise)