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Marty

How to download the software (Mac High Sierra)?

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I log in tio my account, go to orders, press the link for my one order, click the download link and get a blank page with the URL: http://file.geniatech.com/eyetv4/EyeTV4.0.0_8517_2.dmg

 

Nothing downloads.I have reached out to tech support three times with no response.

 

Is this company still doing business? I posted this on another forum a week and a half ago and have received no response.

 

Hello?

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I, too, purchased something online this last week and have received nothing as far as a link to download or any kind of response.  I've tried email, forms on their cntact us page and this forum.  It sure sounds like Geniatech is having problems of some kind.

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On 3/20/2022 at 7:29 PM, Marty said:

You have to go to the support page to download the software. Weird but true.

Yes, but then you need the Activation Key which they haven't send. Tried to ring them but the phone message is in chinese or in an unintelligible english. 

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