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Gracenoe Subscription marked as expired, after 5 months

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Last October I renewed EPG Gracenote EU subscription. Key worked for 5 months. Suddenly EyeTV claimed my subsription has expired, after 5 months of service out of 12 subscribed (and paid).

I created support ticket, but no answer yet, after 11 days (and EPG now silent).

Any idea how to proceed?


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