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Yes I am using EyeTV 4 and problem with the EPG guide is exactly the same for me.

Got a response to my support request. I noted the oldproducts-support in the reply. Make what you will of the response. Re: [Ticket#2022082016000092] Support Anfrage eyetv-oldproducts-support@eu-geniatech.com Wed, Aug 24, 9:26 PM (17 hours ago) Hello Mark, Thank you for contacting us. Very sorry for the inconvenience to you. We are working on the server error of EPG, it will be fixed soon. I will send you feedback once we have a solution. Your EPG validity period will be extended the time for the outage period. Our engineer is really trying to solve it. Our engineer may need some time. Best Regards, Kelly -------- I too have moved on to XMLTVListings.com. It works fine on EyeTV 4 on macos Big Sur. I will not bother to go back to the Geniatech EPG even if it ever comes back. The url "Guide To Using XMLTVListings.com as EPG Source For EyeTV" page. https://www.xmltvlistings.com/help/guides/eyetv

I should add that you only need to do the setup once and then run the update once a day using a text command in the Mac osx terminal app. I am running EyeTV 4 on a Mac running Big Sur.

Tried asking for a PayPal refund and was denied for the reason below. We received the case(s) you filed on August 20, 2022. We have reviewed this transaction(s) and are denying your case(s). Cases must be filed within 180 days from the date of the transaction. The decision to deny was made because the case was submitted after the 180-day deadline. Therefore, we are unable to offer a resolution toward this matter at this time. We're sorry for any problems you may have experienced with the transaction(s). My deadline was July 14th to file a complaint bad luck for me. I have sucessfully converted to XMLTVListings.com data. Using information in the "Guide To Using XMLTVListings.com as EPG Source For EyeTV" page. https://www.xmltvlistings.com/help/guides/eyetv It took me 10 hours or so to set up. Might be easier for others. My Spectrum/Charter channel lineup is overly complicated with duplicate and channels I do not use. There are a few small holes in the data for my cable lineup but mostly working fine for the last few days. Also I noticed on the Geniatech website support page you can not really enter an issue for eyetv Premium EPG Service (USA & Canada) since it is not in the list of current products.

Same problem in Minnesota.