Same problem here, renewed in Feb 2016 for 1 year. Had to switch to new server when new version of eyetv installed, showed an expiration date of Sept 25 2016. Contacted support via website Sept 6 about this, including a copy of my email receipt for the 1 year renewal in Feb 2016.
I got a couple of responses (Sept 6th to try to use renewal link from receipt, which didn't work) and after a couple more emails a reply that this case would be discussed in a support meeting (Sept 14). No further responses since then and the trial subscription from the switch to the new server expired.
Ticket#2016082516000139
