I loved my eye tv but when I needed help there were long delays in getting information from their support site. Also I found that many people were giving the same error message that I was. I described the problem to their support site and it was like they weren't listening to me at all. All that they did basically was tell me that I needed a new one. There were no trouble shooting attempts at all. When so many people are having the same problem after a upgrade you would think that they would be looking for a solution. My eye TV worked fine before the upgrade and this was not even considered before I was told that my eye tv was shot and they then offered me a twenty percent discount on a product that wasn't available to me. My over two weed back and forth with them was a complete waste of time.
