Nph

14 hours ago, rml said:

I get my signal over the air from an antenna.  I have not experienced the stuttering that has been mentioned, and I do see the thumbnails when editing.  The current build (version 4.0.0 (8524)) seems to be working well for me on an iMac (Retina 5K, 27-inch, 2020) running Big Sur 11.0.1.   The previous build (8523) was a disaster.

Out of interest, do you record In HD? The stuttering and thumbnail absence I experience is only on UK BBC HD recordings: this version seems okay for SD recordings. 

2 hours ago, paulmacsmurf said:

Can anyone running 8524 confirm that they are seeing the thumbnails in editing mode of HD recordings? It appears fine here with SD recordings, just not HD. However, if I turn System Integrity Protection off, the thumbnails appear as they should in the HD recordings (obviously I'm not going to leave SIP off for security reasons). Also, as I'm in the UK, my TV programmes come through via Freeview (to an HDHomeRun), I'm wondering if this is an issue specific to this setup.

Yes, I’ve just checked and mine’s the same: thumbnails on SD, missing on HD. My set up is with Elgato freesat tuner, so it’s not unique to your set up. Does your playback on HD play smoothly?

2 hours ago, Raphaeliag said:

Can I contact Administration?
It is important.
Thanks.

Try this email address, but don’t hold your breath: they took about a month to answer my initial query: gtesupport@geniatech.com

28 minutes ago, rml said:

Build 8524 seems to be working properly!!! 

I agree, except that I’m getting stuttering on HD playback … anyone any suggestions? It was fine with eyetv 3.