Leaderboard

Nearly 75 days without EPG service. Is ANYONE at Geniatech actually trying to correct the issue???

Closing in on 120 days without EPG service. Come on.. PLEASE fix it already.

Planning ANYTHING is a nightmare. It takes considerable effort to look at a guide somewhere else.. find a program, then note the channel and time, then input all that manually into EyeTV. They need to just fix the EPG data issue already. Looks like paying for some other service, dealign with the cumbersome, confusing, set up of that other service, then hoping it works as expected, may be the best option after nearly 4 months of no EPG service. I can not fathom running a company and selling a product they KNOW is crippled and does not offer the functionality which is advertised. I believe there are laws against that. I did run Schedules Direct data for a while last time this happened in 2019, but that required mc2xml.. and that app died in Oct 2020.

We have LOVED this service for years, and miss it so much, you can still record, and if u have a duel tuner that still works, but planning multiple programs is sorely missed

It's very doubtful the issue is actually a server hardware issue. That's all merely the same excuse they gave in August. Last time this happened, it took an app upgrade to fix it. There's no reason an app upgrade would be needed if the issue is a hardware related server issue. More likely the API key for the EPG data quit working -- if I had to guess, perhaps they failed to pay the fee for using the EPG data API key and they are just waiting to be able to afford it again or debating if it's worth paying for. They'd need to release a new app version to correct or change the internal API key the app uses... This is what makes the most sense to me, although I doubt they'd confirm or deny this. At this point (nearly 120 days without service) they clearly just do not care about customers. Even if it is a server hardware fault.... it doesn't take 120 days to replace a server.

i have just got a message from Geniatech Europe. The main reasons for the technical EPG problems are technical server problems which last longer than expected. Normally, such a faulty server would have been temporally replaced and repaired.

Bump. This topic need to remain above full pages of spam topics.

I hope so as well. It would be nice if Geniatech will stick around to update their only money making product right now: EyeTV. But having limited the product's usefulness by neglecting the EPG service is a horrendous way to run a business. Confession: I recently bought EyeTV 4 64-bit so I can upgrade my iMac to Catalina (macOS 10.15). Would be nice for Geniatech to commit to supporting their software.