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Go to the Channels section of the EyeTV Programs window. Highlight any channel in the list. At the top, there is the Action menu, which looks like a gear. Select Manually Add Channel… from the Action menu. The window that comes up will have options, which depend on what EyeTV unit you’re using. For example, options for analog channels will be different than those for digital ones. In general, use the menu next to the frequency field, to pick a certain channel number. Then, it will be added to your Channels list. FAQ Geniatech Website

If EyeTV is creating Schedules, but Recordings are still not being made, then the “wakeorpoweron” Events may not be getting set properly by EyeTV. As the name implies, a “wake-or-power-on” event will either wake, or power on your Mac so that it is brought to fully awake from its previous state (either asleep, or off). Check Wakeorpoweron Events Verify using the Terminal Utility that these Events are getting set properly. There is a command-line tool that can be used to view the existing Events within your Mac’s Power manager. To use this tool, launch the “Terminal” utility, located in /Applications/Utilities/Terminal, then enter the following command (you can copy/paste the line below) and press return: pmset -g sched The resulting output should look something like this: Scheduled power events: [0] wakeorpoweron at 08/05/09 19:56:00 by com.elgato.eyetv If there are no Events listed here, then there may be a problem with the “Wakein” component, a small script that EyeTV uses to create Events. If there are other Events listed here, these can conflict with some older versions of EyeTV, which cause EyeTV not to place its own Events. Check Other Applications If you have other applications or settings that would set their own Events, such as backup or scheduling software, try temporarily disabling these features to see if this results in EyeTV properly setting Events. Reinstall Wakein Try deleting the Wakein component. This component is kept at HD/Library/Application Support/EyeTV/Wakein. Delete this file, then quit and relaunch EyeTV to replace the component. You will need to authenticate this action with an administrator’s password. FAQ Geniatech Website

No audio in EyeTV is a rare event. There are a few reasons why EyeTV may not be playing any audio: 1) EyeTV software is set for Mute, or to zero volume. Solution: In the Audio menu in EyeTV, choose Volume Up multiple times, or uncheck the Mute command. 2) OS X is set for Mute, or to zero volume. Solution: Confirm that OS X has the correct volume level – that will affect all applications. The OS X System Preferences is one place that the volume levels can be set. 3) EyeTV software is set for the wrong audio input. Solution: In the Controls menu in EyeTV, choose the input that you want to use. Composite Input and S-Video Input both use the red and white audio cable connections, but Tuner Input does not. 4) EyeTV software is set for the wrong audio output. Solution: Check the Audio Output options in the Audio menu of EyeTV, to make sure the proper one is selected. 5) OS X is set for the wrong audio output. Solution: Confirm that the OS X System Preferences have the right audio output settings. Check other applications to see if they have audio. If no application has audio, then there may be a problem with OS X, or with your connection to the audio output (speakers, headphones, receiver, etc.) 6) The EyeTV software may need to be reset. Solution: Quit the EyeTV software, and then restart it. 7) The EyeTV hardware may need to be reset. Solution: Unplug the EyeTV hardware from the Mac, power source, and video source. Wait a minute, and then attach everything again. 8) EyeTV hardware is not properly connected to the audio source. Solution: Check all cables that are connected to EyeTV, making sure that they are firmly attached to the EyeTV hardware, and to the source. 9) The connection between the EyeTV device and the Mac may be damaged or defective. Solution: If the EyeTV unit is connected via USB or Firewire, then try another USB or Firewire cable. Try another port on your Mac, and also restart your Mac. 10) EyeTV software may be damaged or defective. Solution: EyeTV’s Preference files or the actual EyeTV application may be corrupted in some way. Move the EyeTV application to the trash, and install it again. You should also try to erase the four EyeTV Preference files, using the EyeTV Reporter application. If you erase the EyeTV preference files, then any activation key you may have will need to be re-entered. Don’t erase the preference files unless you have the activation key in hand. You can download and find instructions for EyeTV Reporter here: How do I use the EyeTV Reporter utility? After you erase them and restart EyeTV, then you’ll have to re Auto Tune via the Setup Assistant, or the Setup part of the EyeTV Preferences. 11) Audio source cables are damaged or defective. Solution: Replace your audio cables with a new set, to ensure that a complete signal is being transmitted. 12) Audio source device is damaged or defective. Solution: Connect the audio source to another device, like a TV set. If audio is not transmitted to the TV set, or to EyeTV, then the audio source device (or source cables) may be damaged or defective. 13) EyeTV hardware has a damaged or defective audio input. Solution: If the audio problem exists with a certain source, try connecting another source to EyeTV that uses the same input. For example, if a VCR is not sending audio when using the red and white audio cables, then try a DVD player with red and white audio cables. If the second source has the same problem, then it’s possible that the EyeTV unit has a hardware problem with the audio input. Please contact Geniatech Technical Support to confirm a potential hardware fault, and to check on warranty coverage.

In the past, there were various EyeTV hardware devices that could receive Digital Antenna (ATSC) channels in the US and Canada. They could also receive Unencrypted Digital Cable (Clear QAM). Devices that could do this, like EyeTV Hybrid and EyeTV 250 Plus, are no longer manufactured or distributed. The International version of EyeTV Hybrid will not work in the US or Canada. If you would like to receive Digital Antenna (ATSC) or Unencrypted Digital Cable (Clear QAM) via a coaxial connection, then SiliconDustoffers the HDHomeRun DUAL (Generation 4 or earlier) or the HDHomeRun Connect: https://www.silicondust.com/products/hdhomerun/hdhomerun-connect-na/ Channels Digital Antenna (ATSC) offers a number of channels in most major TV markets, including both HD and SD content. Unencrypted Digital Cable (Clear QAM) is usually only a few channels, and definitely not your whole cable lineup. In the past, more channels were available over that standard, but cable companies have been increasingly forcing users to use a cable box to receive channels. The HDHomeRun DUAL and HDHomeRun Connect have two tuners – you can receive two antenna channels at the same time, or two cable channels, but not a mixture of both. Please Note: The HDHomeRun DUAL or HDHomeRun Connect can’t receive any analog signals, and can’t work with a cable box. EyeTV 3 Software You can use the HDHomeRun DUAL or HDHomeRun Connect on your Mac with EyeTV 3 software, which is a separate purchase direct from Elgato via our Online Store. If you already own a full version of EyeTV 3, then you can use your existing activation key with the HDHomeRun DUAL or HDHomeRun Connect Please Note: EyeTV 3 supports the HDHomeRun DUALor HDHomeRun Connect, but not other HDHomeRun units. EyeTV 3supports the North American version of these products. Connection To The Mac The HDHomeRun DUAL or HDHomeRun Connect will connect to your network via Ethernet. You could connect them to a Wi-Fi router via an Ethernet cable, if you like. Then the signal could be sent to your Mac, and EyeTV, via Wi-Fi. You can also connect the HDHomeRun DUAL or HDHomeRun Connect directly to your Mac via Ethernet, if your Mac has auto-negotiating Ethernet ports. Macs made in the past few years have such ports. Regional Program Guide EyeTV 3 software offers a Program Guide using TV Guide data, but only in the US and Canada.

The EyeTV product must be in clear sight, i.e. not plugged into the back of your Mac. You may also use the USB extension cable. The IR receiver is a small, black window on the top of the unit (for EyeTV Hybrid, EyeTV for DTT stick, EyeTV DTT Deluxe, and EyeTV Diversity. EyeTV HD, EyeTV 250 Plus, EyeTV Sat, and EyeTV Sat Free have IR receivers in various places) close to the front edge near the USB plug. It is often mistaken for an LED, it, however, only receives infrared signals from the remote control. The remote control “talks” to EyeTV using the small EyeTV Helper application, which is running on your Mac. Find the EyeTV Helper (located on your hard drive/Library/Application Support/EyeTV folder). Then, start the Activity Monitor (located in Applications/Utilities), and find EyeTV Helper. Quit it. Then, erase EyeTV Helper from your hard drive. Start EyeTV and it will be reinstalled.

EyeTV recordings and schedules, along with other information about your setup, are kept in the EyeTV Archive. The Archive is an ordinary folder, which has to be called “EyeTV Archive” for EyeTV to use it. You can move the Archive folder wherever you like, but you must tell EyeTV where to look for it, in the Recording part of the Preferences. Inside the EyeTV Archive are a number of files, which have specific purposes: EyeTV Archive.xml – Contains the overall structure of the EyeTV Archive, for use with other programs that need to understand the EyeTV Archive’s contents. If erased, it will be recreated upon restart. This file is invisible. EyeTVAutoTune.log – After an Auto Tune, information about the scanned frequencies is contained in this log. If you have tuning problems, sending this log to Customer Support can help with troubleshooting. EyeTV Recordings have an .eyetv extension. One recording file is special: Live TV Buffer.eyetv. This file belongs to EyeTV and is used to enable time shifting. Schedules have the .eyetvsched extension. Schedules will usually disappear when recording is complete. If a schedule repeats, then the .eyetvsched package will remain. EyeTV Recordings and Schedules files are actually Mac OS X packages. A package is similar to a folder, but it cannot be opened by double-clicking in Finder. To look inside these packages, right-click (or Option-click) on them, and select Show Package Contents. What’s inside a package? The .mpg files contain the video and audio data, the other files contain metadata about the recording or schedule. Backing up an EyeTV recording or schedule is very simple – move the .eyetv and .eyetvsched files with the corresponding names in and out of the Archive. Restart EyeTV for the changes to take effect. You can also drag recordings from the Recordings section of the EyeTV Programs window, to the Finder. That will make a copy of that recording, in the .eyetv format. Move that copy to wherever you like, even to another EyeTV Archive. If .eyetv files are moved elsewhere in the Finder, then double-clicking them will launch EyeTV. Playlists are kept in an invisible folder called Playlists.

EyeTV 3.6.4 and above can access SAT>IP servers that are available on your local network. The process of connecting to SAT>IP servers is very straightforward: Go to the EyeTV menu, and select the Setup Assistant. When asked to Choose Hardware, select Network / IPTV, and SAT>IP Server EyeTV will then allow to you select which SAT>IP servers you want to use on that Mac. They will be listed in a drop down menu After you select a SAT>IP server, then check “Enable this device” to make it active in EyeTV. If you want EyeTV to always use new SAT>IP servers on your network, then check “Automatically enable new devices”. Please Note: EyeTV only supports officially certified SAT>IP devices, as listed at http://www.satip.info/ FAQ Geniatech Website

EyeTV supports Teletext. EyeTV does not support MHEG-5, which is a legacy standard that is used by Freeview in the UK only. Unfortunately, the term “digital Teletext” is sometimes used as a synonym for MHEG-5, but the two are completely independent standards that have no relationship with each other.

OS X has user accounts, that either have Admin or Limited access. You need to use an Admin OS X account with EyeTV, when you setup EyeTV, so that your channels and preferences will be remembered. Go to the System Preferences > Accounts, and change your account to Admin access, under the Security tab. Then, setup EyeTV. Quit and restart EyeTV for the changes to stick. Then, you can change the account access back, if you like. As of EyeTV software version 1.8.3, EyeTV will automatically ask you for an administrator password when launching the Setup Assistant in order to be able to save channels and settings permanently.

Any EyeTV recording can be exported in audio only form. First, highlight the recording in the EyeTV Programs window > Recordingssection. Next, choose Export from the File menu. You will have the option to choose from many export formats. The for iTunes option will create an AAC (MPEG-4) audio-only file, and send it to iTunes. This file will match the soundtrack of the EyeTV recording, but won’t have any video. Most EyeTV recordings use MPEG-1 or Dolby audio – both will be transformed to AAC when using this option. You can also use the AAC Audio and Apple Lossless Audio options. Once you have your audio file, you can change it to another format using your favorite audio application. iTunes has the option to transcode to a few other audio codecs, and it also has the option to burn an audio CD from your file. Alternatively, you can use the MPEG Elementary Streams export option to get the “raw” audio and video tracks in two separate files. For example, if you have digital video with a Dolby soundtrack, then use MPEG Elementary Streams to get that AC3 (Dolby) file.

If you use two or more satellites, check that the order of the satellite in EyeTV’s satellite setup is the same as the order of the LNBs connected to the switch (each LNB points to a particular satellite). Note: always use “DiSEqC 1.0” for “Equipment control” parameter.

After you Auto Tune in EyeTV, it’s possible that they may not be in the order you expect. Sorting the channel order in EyeTV is a simple process: 1) Go to the EyeTV Programs window. 2) Visit the Channels section. 3) There are many columns at the top of the window. One has a “#” sign. 4) Highlight the blank column to the left of the “#” sign. That blank column will turn blue. 5) Drag and drop your channels into the order you prefer. That will change the order of channels in your list, and also in your Program Guide. FAQ Geniatech Website

Pixelated video in EyeTV is an unusual event. There are a few reasons why EyeTV may have pixelated video (containing visible squares throughout the image): 1) The EyeTV software may need to be reset. Solution: Quit the EyeTV software, and then restart it. 2) The EyeTV hardware may need to be reset. Solution: Unplug the EyeTV hardware from the Mac, power source, and video source. Wait a minute, and then attach everything again. 3) EyeTV hardware is not properly connected to the video source. Solution: Check all cables that are connected to EyeTV, making sure that they are firmly attached to the EyeTV hardware, and to the source. If your EyeTV unit has a separate cable for connecting composite and S-Video (a white cable for EyeTV 250 Plus, a black cable for EyeTV Hybrid), then make sure that all ends of that cable are undamaged. Any bent connectors or pins can cause black and white or otherwise incorrect video. 4) If an antenna is in use, it may need to be reoriented. Solution: Move the antenna to make sure you are getting the best signal. Pixelated areas in digital video may be due to a low signal. If you are in the United States, please visit http://www.antennaweb.org to find out more about the best antenna orientation for your location. 5) The connection between the EyeTV device and the Mac may be damaged or defective. Solution: If the EyeTV unit is connected via USB or Firewire, then try another USB or Firewire cable. Try another port on your Mac, and also restart your Mac. 6) EyeTV software may have incorrect Devices Preferences Solution: Check the Devices Preferences to make sure the quality level is set to the proper setting. A low quality setting can cause a pixelated video image. If adjusting the quality doesn’t help, and your hardware has Game Mode or Timeshift mode, then turn that setting on and off, to see if there is a difference. If you have a hardware encoding device like EyeTV 250 Plus, it’s possible that the encoder chip has an error. Turning Game Mode on will bypass that chip – does the image improve when Game Mode is on? Please contact Geniatech Technical Support if you think your hardware encoding chip may be in error. If you have a software encoding device like EyeTV Hybrid, it’s possible that turning on Timeshift mode will reduce image quality. This is due to the fact that some Macs are not powerful enough to handle the High quality setting for encoding/recording analog video input. In that case, lower quality settings may be pixelated. 7) EyeTV software may be damaged or defective. Solution: EyeTV’s Preference files or the actual EyeTV application may be corrupted in some way. Move the EyeTV application to the trash, and install it again. You should also try to erase the four EyeTV Preference files, using the EyeTV Reporter application. If you erase the EyeTV preference files, then any activation key you may have will need to be re-entered. Don’t erase the preference files unless you have the activation key in hand. You can download and find instructions for EyeTV Reporter here: How do I use the EyeTV Reporter utility? After you erase them and restart EyeTV, then you’ll have to re Auto Tune via the Setup Assistant, or the Setup part of the EyeTV Preferences. 8) Video source cables are damaged or defective. Solution: Replace your video cables with a new set, to ensure that a complete signal is being transmitted. 9) Video source device is damaged or defective. Solution: Connect the video source to another device, like a TV set. If video is not transmitted properly to the TV set, or to EyeTV, then the video source device (or source cables) may be damaged or defective. 10) Coaxial cable splitter may be damaged or defective. Solution: Try to connect EyeTV directly to the video source, with no splitter in between. If that works, then try EyeTV with each port on the splitter, to see if some ports work better than others. 11) EyeTV hardware has a damaged or defective video input. Solution: If the video problem exist with a certain source, try connecting another source to EyeTV that uses the same input. For example, if a VCR is not sending correct video when using the composite or S-Video cables, then try a DVD player with composite or S-Video cables. If the second source has the same problem, then it’s possible that the EyeTV unit has a hardware problem with the video input. Please contact Geniatech Technical Support to confirm a potential hardware fault, and to check on warranty coverage.

If EyeTV is not creating Schedules, the rest of the steps for creating a scheduled recording will not occur. Manual Scheduling Try creating a manual schedule, either by clicking on the New icon of the Schedules section of the EyeTV Programs window, or by clicking on the “Record” circle for an entry within the Program Guide section EyeTV Programs window. If this does not result in a new Schedule, then there could be a problem with the location of the EyeTV Archive, or with the EyeTV.app bundle installed on your Mac. EyeTV Archive Permissions If you have recently changed your EyeTV Archive Location, or you are using EyeTV with a different user account, verify that your account has read/write permissions for the EyeTV Archive Location. Make sure that you can access it from the Finder, for example, and that the files here are accessible. EyeTV Archive Location Re-assign the EyeTV Archive Location to a test location, such as the ~/Movies folder. Quit and relaunch EyeTV, then attempt to create a manual schedule. If schedules can be created here, then there is likely a problem with your original EyeTV Archive folder Program Guide Update Verify that the Program Guide is still working properly by performing a Program Guide update. The “Smart” features rely on up-to-date guide contents to generate new Schedules files. If your Program Guide information is incomplete or missing, the Smart Guides will not produce the correct Schedules. Recreate Smart Guide If creating a manual schedule works, but the Smart Guides and Smart Series Guides are not generating Schedules, this can indicate a problem with the Smart Guide files. Try deleting the Smart Guides and re-creating them in EyeTV. FAQ Geniatech Website