Cluttered

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Cluttered last won the day on June 2 2022

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  1. Not sure if this is of any use, my script to switch to the player window stopped working in v4, I just got round to looking into it, I noticed that if it is playing and I click the dock icon for EyeTV then it flips over to the player window, couldn't find any other way to do that. The code for it is: tell application "System Events" tell its process "Dock" tell its list 1 tell its UI element "EyeTV" click end tell end tell end tell end tell If EyeTV isn't running then it launches it. If it was running but not playing then it switches to the app. If it was playing though, then it switches to the playing window. I couldn't find a way to make that work in v4 as player_window/player_windows/open player/show player etc all seem broken. (what a surprise). I usually let it update the EPG via DVB on it's own, I did write a script for it in Keyboard Maestro but I don't bother with it any more, it mostly seems to stay up to date, one of the few bits that does still work!! Anyway, might be of use, if not ignore it. All the best. Mark.
  2. I'm afraid to say after 3 posts I set the user to ignore, I couldn't cope with it. Posting in here demanding help for an unrelated problem is unhelpful to everyone. It is the wrong approach. As I said in the previous post, search the web first, then search the forum, then create your own post, or go to the support page and email support - I even provided a link to just click on, don't try hijacking someone else's post. It isn't helpful. If they post their own question, and importantly specify what that problem is in the main subject, then they have much more chance of getting help. Just saying HELP ME NOW, is not going to get them anywhere. I don't work for them, nor do I work for geniatech, I have many problems of my own, my health both physical & mental are very poor, I also am not a mind reader, this user wants help now, don't we all, but what help? We have no idea what their problem is other than "it's urgent" (in their opinion) or whatever it was (I can't see the posts any more as I said). Had the person said something like "it won't accept my licence" or "it won't recognise my device" or "I have no sound", whatever, then someone can say "oh yes I had that, try this" but to repeatedly demand help now for an unspecified issue and of a user who has obviously been trying to get help themselves for years with zero success!, I mean it is just foolish. This is the third or fourth time this has happened (though I notice the other ones have vanished so hopefully they got help). This post is meant to be a list of the very many issues I have found in my setup, some people have the same issues, if so then it's helpful that they note that, it's also helpful to see that you're not alone and that this is happening to another user, maybe one day support will actually do something (though that seems increasingly unlikely). If I find a solution to any of those problems then I post that too so other's can benefit.If I haven't posted a solution then it's because i haven't found one. It's upsetting to see people repeatedly demanding help especially when they do not state what their issues are, I have none to offer, I do not work for geniatech, I get the impression that the only staff they have are in sales, I wish there was a decent alternative. Elgato made a great product - EyeTV3, unfortunately thanks to Apple that is no longer viable as it was a 32-bit app. Typical Apple. Geniatech bought it, they have no idea how the product works, they have little skill in software and even less in customer support, as such nothing gets fixed. The last update I know about was November 2021 since then nothing. My iMac is from late 2015, I can't afford a replacement, I am on Monterey as that is the last one it can support. I suspect most of my software will become obsolete over the next couple of years, it's a race now between what expires first, the iMac, the software or me. Hopefully me. I don't know what the answer is, maybe someone with some ability will produce a decent alternative or else a better company will buy the product and actually start taking it seriously. It was a good product and could be a massively profitable one, it has no real competition, if it worked properly it would be a gold mine. This unfortunately is the way of the world, someone creates a great product, someone else see's pound/dollar signs and buys it, they rake in as much as they can while spending as little as possible, existing users suffer. Hey ho. Thank you for your post though, and I apologise for the length of this one πŸ˜‰ Mark.
  3. My best advice to anyone with problems: 1) Try searching the web. 2) Try searching the forums. 3) Don't just tag on your request in here, no one will see it. Create your own forum post, make sure the subject has some detail in it, that gives you more chance that someone will help, it may be a known problem. 4) Try going to their homepage and look under support, then raise a new ticket and/or post to the relevant address(s). Posting in here is likely only going to be seen by me and as I don't work for them isn't going to do you much good. Oh, and posting with, URGENT, HELP ME NOW, or similar phrases will just make me switch off and ignore it. Like I say, I DON'T WORK FOR THESE PEOPLE, I have enough problems. Good luck.
  4. I'm just a user, not sure why people keep asking me, especially given my lack of success. You can try https://www.geniatech.eu/support-contact/?Product=eyetv 4 macOS but it hasn't done me any good for the last couple of years. Personally I don't think they have any support staff anymore. But give it a go.
  5. One more: If I am watching a recording full screen, then close it with CMD+W ie. close window, EyeTV crashes.
  6. Another one: In the channels list views, as you scroll then the title headers 'Channel', 'Name' etc all appear to be transparent so the content becomes unreadable. The headers should be opaque. There's no attention to detail.
  7. Two more issues: ⁃ If you select the File menu, press OPTION, then a menu item "Open All Live TV Windows" appears, I have a diversity in dual tuner mode, so it should open 2 windows, it doesn't it opens one. If you then repeat the process but choose "Close All", then it of course doesn't, it closes the Program Guide window but any TV windows that are open are left open, so much for close *ALL*. ⁃ Upgraded to Monterey and a new problem has cropped up. If I am watching a full screen TV/recording then a schedule starts, a new desktop space is opened which is a duplicate of the one that the EyeTV app is in, it shows a black screen and if you select it then it looks like the desktop that the app is in (it has the same desktop image). If another schedule kicks off then another space opens. They have the window name under them so something like "EyeTV/2 - 2- BBC TWO". The only way to get rid of them is to wait until you can close the EyeTV app and then they vanish.
  8. I don't work for these idiot's, I don't support their crappy software, if you read the rest of the posts in here you will notice I have one or two problems with their software myself, I also have had zero success getting them to provide support. So I would suggest you start your own threads, post your problems in there nd keep your fingers crossed.
  9. Well Monterey was released in October 2021 and 8528 was released in November 2021 so it’s reasonable that they would quote Monterey compatibility as their reason for that release.
  10. Hasn't helped for me, I have had a quick check and all the cosmetic problems (upside down thumbnails, inability to sort guides, programme guide jumping all over etc) are still there. It is the version I installed back in November last year so it isn't new, it is the last version I have seen from them and it isn't listed on the normal site under downloads, 8527 is the last one shown there. I kept copies of the DMG's from 8524 on just in case. Not convinced that they have any support personnel and certainly don't believe there is any active development. The only thing they seem to be doing is selling it.
  11. Still downloading, but looking at the info in MacUpdater it doesn't sound promising on either count. 8528 has a date of 17/11/2021 so there doesn't seem to have been an update in the last year, I went to 8526 a few days back which is when MacUpdater offered it to me.
  12. Hmmm, I am currently on 8526 (It was getting the display aspect ratio wrong every time I went to full screen, I would have to exit, re-enter full screen to fix it), 8526 seems to be the best of a bad lot, it offered 8528 to me a couple of days back and I declined, 300 times bitten... Just looked back on this topic and both Roland B and I installed 8528 a long time ago (20th December 2021), it didn't help. (I notice 8528 hasn't been on the download page for a long time). I don't know if that makes it not abandoned or just that the version from a year ago has resurfaced for some reason. I am stuck on Catalina (my Drobos won't work on anything newer and Apple & Drobo are blaming each other and thus refusing to fix it). I will give it a go and see what happens, I am not holding my breath πŸ˜‰. It has been years and I have contacted Geniatech in many different ways and I am yet to get any real replies. I did get one from an odd address from their main German site I think it was (support@mygica.com) and they asked me to tell them the problems, I sent them a link to this topic, I never heard from them again, that was 30th May 2022. EyeTV v3 was wonderful, v4 has been nothing but trouble and their 'support' has been pretty much non-existent. To be honest I had long since given up. I don't understand them, they could have an amazing product if they could be bothered. I suppose the fact that there is little to no competition is the issue, they don't have to try, there are no other options so it's take it or leave it. A wonderful business model!!
  13. Also the latest EyeTV Reporter I can find is 1.8.7 from 2015!!! Wonder if that was around the time they closed down their support & development departments... I don't understand their behaviour, surely we all have the same goal, make the program as good as it can be! Find problems, fix them. The issues won't go away just because they ignore them.
  14. Tried gain to raise a support ticket, still no response. Tried to use EyeTV Reporter to see if that might help, foiled again, hey ho.
  15. No one at Geniatech bothers to respond to me, been trying for years now and they ignore everything. Audio usually restarts if you reselect it in the menu, you can just choose the same destination so audio, audio output, system sound output. For example. Absolute junk. v3 was much better, but then v3 was written by Elgato rather thean Geniatech. Elgato presumably hired professional programmers while Geniatech did not.