Thank you, AlphaData, for your informative post confirming my own experiences. For better or worse, unlike you I was able to renew my TV Guide subscription on January 15, 2019, then it continued to work until just February 5, after which date no further TV program information appeared... no error appeared, but neither did any further programming information. But if I go to EyeTV Preferences -> Guide and click "Update Now", then I get the message "Update failed due to a server error." I have tried repeatedly to contact GeniaTech through https://www.geniatech.eu/support-contact/ and have multiple ticket numbers, but a week later there has been no follow-up on these tickets despite their claim to respond within one business day. I even tried phoning their home office in Germany at +49-2407-55290-80 on 2/8/19 and spoke to a nice telephone representative who said there was no one there who could help me but promised someone would get back to me, but that hasn't happened. It appears the plug has been pulled on TV Guide's service less than 3 weeks after I purchased it, without any notice beforehand and no support of any kind afterwards. Under the circumstances I requested PayPal refund my full payment, but I'd rather have the program guide service than the 25.17 euros. This feels like an ignominious end to 12 year wonderful years of EyeTV service, but at least the great Elgato hardware and software continues to work like a champ receiving OTA digital antenna broadcasts.
