claire

Solution: GoTo System Preferences > Security & Privacy and click on the Privacy tab, scroll down to the Camera item in the sidebar and saw EyeTV listed there but unchecked, now please set to “Allow apps below to access your camera”. #Problem #fixed.

On Wednesday, December 20, 2017 4:50:03 AM at 4:50 AM, Ben said:

Once again they have made it impossible to upgrade the TV Guide subscription. I should be able to renew it right from EyeTV. There is no link to a purchase, nor is there a way to complain other than here I guess. I went through this a year ago and finally solved it but have no clue how to do it again.<p>

If they don't want to handle this program anymore they should sell it. I have four EyeTV HD boxes that they no longer make or support that use the EyeTV software which in my opinions the best on the market but come on people I can order anything in the world on eBay or Amazon with a couple clicks, you don't even have a place on your website to find TV Guide.

You can try this link to buy and renew the tv guide you need:

https://www.geniatech.eu/product/tv-guide/   

Best wishes to you~

Please send the detailed information of your problem to our supprt ticket.

And we will help you with your problem totally.

On Fri Apr 21 2017 at 3:36 AM, uwe said:

I tried to update the software but I cannot get a signal though.

Hi ,

Please try to use the EyeTV Reporter software from your support webpage to deinstall the EyeTV software. After installing the EyeTV version 3.6.9 (7517) and a clean setup of the settings , then please check your problem again:

https://www.geniatech.eu/eyetv/faq/wie-nutze-ich-das-eyetv-reporter-dienstprogramm/

Hi，

Please tell us the email account you use and we will check it for you.

Or you can send email to the support team and we will help you as soon as we see your ticket.

Hi,

Please try this driver and change another USB interface to check it again:

https://www.geniatech.eu/eyetv/?s=driver

Hi,

You can send the receipt of your product to the support team and they will help you.

Hi，

We have replied you from email and please try another email account to check if you can access your EPG successfully.

And if you have any problem, please contact us with the emial and we will try our best to help you.

Hi,

When you buy the EPG and you will get the key to activate your EPG, but once you use the key to activate the EPG successfully, then the key will be invalid.

And when you buy the EPG again, you will get a new key.

Hi,

There is a new product named eyetv w II which can support the DVB-T2 HD will be released in the future, hope you can wait patiently.

Hi gazon67，

The eyetv 3.6.9 software can be used with the eyetv t2 lite.