claire

Solution: GoTo System Preferences > Security & Privacy and click on the Privacy tab, scroll down to the Camera item in the sidebar and saw EyeTV listed there but unchecked, now please set to “Allow apps below to access your camera”. #Problem #fixed.

You can try this link to buy and renew the tv guide you need: https://www.geniatech.eu/product/tv-guide/ Best wishes to you~

Please send the detailed information of your problem to our supprt ticket. And we will help you with your problem totally.

Hi , Please try to use the EyeTV Reporter software from your support webpage to deinstall the EyeTV software. After installing the EyeTV version 3.6.9 (7517) and a clean setup of the settings , then please check your problem again: https://www.geniatech.eu/eyetv/faq/wie-nutze-ich-das-eyetv-reporter-dienstprogramm/

Hi， Please tell us the email account you use and we will check it for you. Or you can send email to the support team and we will help you as soon as we see your ticket.

Hi, Please try this driver and change another USB interface to check it again: https://www.geniatech.eu/eyetv/?s=driver

Hi, You can send the receipt of your product to the support team and they will help you.

Hi， We have replied you from email and please try another email account to check if you can access your EPG successfully. And if you have any problem, please contact us with the emial and we will try our best to help you.

Hi, When you buy the EPG and you will get the key to activate your EPG, but once you use the key to activate the EPG successfully, then the key will be invalid. And when you buy the EPG again, you will get a new key.

Hi, There is a new product named eyetv w II which can support the DVB-T2 HD will be released in the future, hope you can wait patiently.

Hi gazon67， The eyetv 3.6.9 software can be used with the eyetv t2 lite.