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Double NAT issue

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My holiday apartment block has just installed a new internet service which means that there are two routers that I have to go through to get connected i.e the main router and the router in my apartment. This means that I am getting a double NAT error when I try to connect to My EyeTV for remote access to my server at home. I don't think that NAT can be disabled on either router.

I am able to connect to the server using Back To My Mac(BTTM)  so I don't understand why I can't do the same with My EyeTV which by all accounts should work if  BTTM works.

Any advice or guidance would be much appreciated.

Is this something that Geniatech could address in a future release?

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