TBinNM 9 Report post Posted July 4, 2021 EyeTV 3.6.9 (7528), MacOS 10.14.6. iMac 4K Retina 2017. Subscription for EyeTV EPGPremium NA valid until Jan. 20, 2022. This problem started today, July 2, 2021. Program was losing future program listing before then. Can't do diagnostics on the problem because the app will not delete the EPG database. EyeTV hangs when trying. I left it to do the deletion for about 20 minutes. I had to hard quit EyeTV several times. I rebooted my computer to get a fresh start. Please someone help. There does not seem to be any tech support with this product. 1 Quote Share this post Link to post Share on other sites
Mel 0 Report post Posted July 4, 2021 EyeTV 3.6.9(7528), MacOS 10.14.6, Mac mini(2012). Subscription for EyeTV EPGPremium North Am valid until June 2022. Same exact situation for me. Quote Share this post Link to post Share on other sites
TBinNM 9 Report post Posted July 4, 2021 Though this may be the proper section of the forum for this problem, looks like there will be more activity at: Some shared this link: Please file a complaint on this forum and on their website https://www.geniatech.eu/support-contact/?Product=eyetv 3 to get some attention on it. Quote Share this post Link to post Share on other sites
Matteaj 0 Report post Posted July 5, 2021 Glad to know it isn’t just me. Same problem. Quote Share this post Link to post Share on other sites
Rick A 8 Report post Posted July 5, 2021 Same problem here as well. Will file a support issue as well. Quote Share this post Link to post Share on other sites
EricL 6 Report post Posted July 8, 2021 I raised a ticket on this issue and received the reply below (so hopefully help is on the way) Sorry for the inconvenience. It is caused by the server. This issue is solved on eyetv 4 but it will take a week to solve it on eyetv 3.We will inform you when it is fixed. Kind regards, Angela Geniatech EyeTV Support Team 1 Quote Share this post Link to post Share on other sites
AdKleks22 0 Report post Posted July 9, 2021 Following along. Same problem here. Quote Share this post Link to post Share on other sites
Richard 0 Report post Posted July 23, 2021 Same problem. And does anyone know how to get a response from tech support. 😬 Quote Share this post Link to post Share on other sites
Richard 0 Report post Posted July 24, 2021 The slow response to this problem is terrible. I have been using this product for years long before it's new ownership. If users cannot self correct problems themselves the tech support needs to be quick and effective. It seems a lot of customers are having the same unresolved difficulty...and frustrated. Quote Share this post Link to post Share on other sites
TBinNM 9 Report post Posted July 31, 2021 After a couple of hiccups on my part, I have a beta of EyeTV 3 running and it has downloaded the EPG from TV Guide. I had to delete the the old database before the new would come down. Seems to be working, folks. Quote Share this post Link to post Share on other sites