Hello Cluttered,
As you remember for sure, approx. one year ago we were already fighting for a better EyeTV 4. After exchanging a lot of mails with Geniatech staff and after posting many messages in this forum, not much has changed. EyeTV 4 ist still missing features Geniatech promised a long time ago. And still the same chaos whenever Apple updates its OS. Everybody expect Geniatech seems to know: Apple makes developer versions available many months in advance for one reason: the developers have a lot of time to adapt their apps accordingly, allowing a smooth transition for the users.
It looks like Geniatech is neither able not willing to learn. Maybe missing knowledge, maybe they simply don't care as long as they are able to sell the software unfinished like this. However, we, the customers are part of this game. Instead of sending them our complaints by using all possible channels, we relief our frsutration by writing our frustration in this forum. And most of us assume, all this stuff is systematically read by Geniatech staff. If only a fraction of the forum users would direct their complaints directly to the Geniatech staff concerned, the pressure on the company would increase much more. It doesn't make too much sense to keep our frustration within this closed user group in a forum nobody at Geniatech cares about.
Flood the mailboxes of Geniatech staff and they will act. Put all addresses below in your «send to» boxes. I would name this «the unified power of the customers». Just act...
kelly.li@geniatech.com (Geniatech EyeTV Support Team)
abbey@geniatech.com (Sales Director Geniatech headquarter Shenzen)
cpf@geniatech.com
dgg@geniatech.com
sales@geniatech.com
suggestion@geniatech.com
GTESales@geniatech.com (Geniatech Europe GmbH, EMEA HQ in Germany, Director is Mike Decker)