Roland B.

I rather suspect that there are now two different versions of 8528 in the wild. 1) The old version, which was released about a year ago and removed from the download area after new issues. 2) The new version with some corrections regarding macOS Ventura. Poor management of software versions ends up in exactly this kind of discussion. And absolutely no official statement from Geniatech staff confirms all negative experiences with Geniatech, until now.

Geniatech says, EyeTV 4 is compatible at least with the products below. And even the marketing pictures of the EyeTV Hybrid stick are still Elgato branded. I own two of them and they are pretty old. No problems so far in regards to the hatdware, except of the well known software problems with the EyeTV 4 itself, of course (compatibility issues with new Apple OS, missing but promised features...). Did you deinstall the previous version with the software EyeTV reporter (provided by Geniatech)? And make sure you erase the previous settings too (function also included in the reporter software). Compatible Peripherals EyeTV T2 Hybrid EyeTV T2 Lite EyeTV Diversity EyeTV Go EyeTV Hybrid EyeTV Micro (Europe) EyeTV Netstream 4C EyeTV Netstream 4Sat

Hi cala.vera, well done. Hope the version 8528 is working for you. It seems to depend on the Mac model and the macOS. Initially on my Mac mini M1 (Apple silicon) with the new macOS Ventura it crashed and I had to remove the previous installed EyeTV by using Geniatech's reporter software. In case you have to go the same way, make sure that you erase the settings as well (in reporter too). Regards, Roland

Hola fraga, para EyeTV 4 necesitas comprar una nueva clave de activación. > https://www.geniatech.eu/product/eyetv-4/ El código cuesta 29,95 euros. Pero cuidado: el software, por desgracia, lleva mucho tiempo lleno de errores y faltan muchas de las funciones prometidas. Encontrará numerosos mensajes sobre esto en estos foros, pero la mayoría en inglés. Buena suerte.

Hello Cluttered, As you remember for sure, approx. one year ago we were already fighting for a better EyeTV 4. After exchanging a lot of mails with Geniatech staff and after posting many messages in this forum, not much has changed. EyeTV 4 ist still missing features Geniatech promised a long time ago. And still the same chaos whenever Apple updates its OS. Everybody expect Geniatech seems to know: Apple makes developer versions available many months in advance for one reason: the developers have a lot of time to adapt their apps accordingly, allowing a smooth transition for the users. It looks like Geniatech is neither able not willing to learn. Maybe missing knowledge, maybe they simply don't care as long as they are able to sell the software unfinished like this. However, we, the customers are part of this game. Instead of sending them our complaints by using all possible channels, we relief our frsutration by writing our frustration in this forum. And most of us assume, all this stuff is systematically read by Geniatech staff. If only a fraction of the forum users would direct their complaints directly to the Geniatech staff concerned, the pressure on the company would increase much more. It doesn't make too much sense to keep our frustration within this closed user group in a forum nobody at Geniatech cares about. Flood the mailboxes of Geniatech staff and they will act. Put all addresses below in your «send to» boxes. I would name this «the unified power of the customers». Just act... kelly.li@geniatech.com (Geniatech EyeTV Support Team) abbey@geniatech.com (Sales Director Geniatech headquarter Shenzen) cpf@geniatech.com dgg@geniatech.com sales@geniatech.com suggestion@geniatech.com GTESales@geniatech.com (Geniatech Europe GmbH, EMEA HQ in Germany, Director is Mike Decker)

Hi aliciaviola! Unfortunately, we, the EyeTV 4 customers became guinea pigs (alpha testers) for EyeTV software. However, let's try: Have you deinstalled the previous version with the software EyeTV reporter? In any way: Use the deinstall function AND erase the settings too (2-steps in EyeTV reporter). I would even recommend to reboot the Mac afterwards, before you are going to install the version 8528. The EyeTV reporter software should be available somewhere in the Geniatech download section – I don't remember where exactly anymore because I have it available on my Macs already since ages. As in your case it doesn't start the channel search: have you tried to unplug/replug the EyeTV stick? Regards, Roland

Hello Alinghi, in the meantime I got the same link from Geniatech Shenzen (Kelly). While after several tries EyeTV 4 now runs on my Mac mini M1 (Apple silicon), it doesn't work on my MacPro 2019. There it crashes after the program scan. Of course I deinstalled the former version by using EyeTV reporter and the Mac has been rebooted several times but still crashing a couple of seconds after strating EyeTV 4. Crash log already sent to Geniatech. Regards, Roland

Well, didn‘t work for me. De-installed the software with EyeTV reporter and installed the version 8528 that became available here. Result: After the channel search the software crashed on my Mac mini M1 with Ventura. Several restarts but no success.

Hi all! Be aware: For a few days the version 8528 already popped up in the Geniatech download section a few months ago. It was the result of other EyeTV issues I discussed with Geniatech and it had nothing to do with the upcoming macOS Ventura. Unfortunately, this 8528 incorporated new troubles, for instance it didn' stream audio to the EyeTV iOS app anymore. After my feedback it has been removed from the download section. I assume that this hidden 8528 release on the Geniatech download server is still the old one, not containing any fix in regards to the Ventura issues. Just be careful. As long as there is no official communication by Geniatech, I recommend not to download from unknown sources. Once more it becomes obvious that Geniatech is unable or not willing to take care of EyeTV 4 for the Mac OS. As I already wrote in a former post: Mail your complaints to all this staff listed below. We, the customers of EyeTV 4 macOS, deserve a much better service. And it is time to let them know that we strongly disagree with the chaotic way they handle all the issues. They have to become aware: If they do not act, their behavior will result in a reputation risk for the company. kelly.li@geniatech.com (Geniatech EyeTV Support Team) abbey@geniatech.com (Sales Director Geniatech headquarter Shenzen) cpf@geniatech.com dgg@geniatech.com sales@geniatech.com suggestion@geniatech.com GTESales@geniatech.com (Geniatech Europe GmbH, EMEA HQ in Germany, Director is Mike Decker)

Hi Il Gatto, well I just tried to install the updated 8528 onto my Mac mini M1 server. Before updating to Ventura the version 8527 was more or less running stable (except of all the missing features we are waiting for since ages). Of course, I used the EyeTV reporter for a proper removing before installing the 8528. Initially, the channel search worked but after finishing the channel scan the app crashed. Tried several restarts without any success. It reminds me on a former experience with the 8528 that has been published after my feedback some months ago. It killed the audio part when streaming to the iOS app and has been removed from the download site shortly afterwards. Conclusion: lack of knowledge and experience in regards to Apple coding, quick and dirty fixes, no systematic quality control, no professional product management and communication and most important: lack of business ethics. The Geniatech management is fully aware of the problems but they prefer to sell a software that is simply not ready for the market. With all due respect to your defence of this company, what Geniatech is doing is beyond what is legally acceptable. And I have long been surprised that no one has taken legal action against this company. As I wrote in an earlier post: We should all flood Geniatech's mail addresses with our complaints. By the way: I already sent them a support request. Up to now, I got no response. What a surprise!

Hi Il Gato! Txs for the info. Another user already published a link to an external and uncontrolled download server for this version. However, in my opinion it is more than strange that Geniatech doesn't publish the Ventura version on this site here. Not even an official statement – very fishy... Best regards, Roland

Hi Delacroix, sounds good but why do we have to download this fix by clicking on an uncontrolled external link? Sorry to say but this would be an excellent way to distribute manipulated software (malware). To me this doesn't sound serious and I would really prefer to get this fix via the official Geniatech website, together with an explaining statement. The fact that they not even changed the release number is a sign of a rather quick and dirty fix. However, it would be great if it really works. Can you confirm that all is fine, please? Txs and kind regards, Roland

Sorry, Pippo, my reply should have been addressed to the user delacroix, of course. Regards, Roland

Hi Pippo, sounds good but why do we have to download this fix by clicking on an uncontrolled external link? Sorry to say but this would be a great way to distribute manipulated software (malware). Doesn't sound serious and I would really prefer to get this fix via the official Geniatech website. The fact that they not even changed the release number is a sign of a rather quick and dirty fix. However, it would be great if it really works. Can you confirm that all is fine, please? Txs and regards, Roland