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About Me

Found 4 results

  1. I have an Eye tv 500 (Firewire) running on an Late-2012 iMac i7 (Catalina 10.15.7 (19H524)) using Apple's Thunderbolt to Firewire dongle adapter. I bought Eye tv 4 in September and it hasn't worked once. Every launch gets into the setup sequence and immediately crashes. (Always thread 24 or 25 with the same, identical SEGV.) I have contacted GeniaTech about this numerous times over the last seven months and never once gotten a reply. I have included crash logs from the Console app, system configuration data from System Profiler, steps to reproduce, contact information, .. everything I can think of to make a good bug report. I get an automated response that my bug report was received, and then, nothing. The greatest insult is that they also have not refunded my purchase to my credit card. I find it hard to describe this. In forty-five years of computing, I cannot recall ever paying for something that simply never worked at all. And only rarely do I recall having Customer Support turn theirback on me and ignore a crash report.
  2. Friends at Geniatech, first I would like to congratulate Geniatech for the successful Cocoa transition of EyeTV. It might have come to your attention that Apple is planning the transition to ARM processors for their Macs over the next two years. New ARM-based Macs will run an x86 emulator (Rosetta 2), but I would assume the performance is not ideal when you are doing things like HD video decoding. So it would be great if you could stay on top of this transition right from the beginning. And now that you are on Cocoa, things should be easier. Are you planning to port EyeTV 4 to ARM and distribute as Universal ARM/x86 binary in the future? Apple is providing developers with an ARM-based Mac mini for rent, so that they can start building for ARM right now. See the following link for more information: Kind regards!
  3. Previously used EyeTV since 2006 with a DTT stick with minimal problems, at beginning of this week I got a Netstream 4Sat, and as my Mac is running Catalina, downloaded EyeTV 4 64-bit and activated it via Geniatech support. However, I soon realised that on the channels that I was getting the audio description overlaid over the sound for programmes. The channels' AAC Narration option is 'ticked' ON, and wont untick. Sometimes, if I look quickly after changing channels, two options are displayed (while the AAC Narration is ticked), the other along the lines of Dolby English, try clicking to 'tick' that but the narration is still on. But the latter is brief, as when the options are viewed again, only the AAC Narration is there, and with a tick beside it. I do have a support ticket with Geniatech (TicketID: 2020030516000347), but have nothing back except the auto acknowledgement. Not all programmes go out with an audio narration, but it seems when its available its being auto selected, I cannot unselect it as a choice. A few times it's shown two AAC Narrative's, but still nothing unchecks it (see screenshots). Has anyone else experienced this bug - unsure if it is bug with the EyeTV 4 software handling of the satellite streams, or a bug in the Netstream's box?
  4. Hello, Last year, I purchased a second-hand Elgato EyeTV Netstream Sat on a bit of a whim. My satellite receive isn't really in the most useful room of the house anymore and it seemed like it would be a good idea to replace this with a network tuner so that I could watch TV elsewhere. I'm using the satellite system for free-to-air service from Astra 19.2E, and the dish and receive are both working well. I haven't had the chance to do anything with it until now, but with the internet under strain due to the Coronavirus, I thought I'd do my bit and reduce my use of streaming radio and TV services and get everything set-up. I'm having problems getting it to work though, and I wondered if anyone might able to point me in the right direction. Although the seller supplied the box and the original CD, they didn't include a licence key for EyeTV 3. I'm still using macOS 10.14 at the moment but I suspect I'll need to go '64-bit' only sooner or later, so I purchased a licence for Eye TV 4 directly from Geniatech. I've connected everything, installed the software and run the Setup Assistant, but keep getting a told "No devices found" after selecting "Netstream" from the list of options available. I've tried selecting the Netstream from both the 'Geniatech' and 'Network / IPTV' lists, but neither seems to work. I tried resetting the Netstream itself by powering on the unit whilst holding down the reset button on the back. It's now displaying an orange light rather than a green one, but my router can still see it and has given it an IP address. Would anyone have any ideas as to what to try next? Is this hardware compatible with version 4 of EyeTV, or have I bought the wrong version of the software? Have I somehow not reset it properly, and left it in a sort of limbo state? I'd be very grateful for any help and suggestions; thanks in advance! I hope everyone is keeping safe and well. Thanks, Richard