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I have an Eye tv 500 (Firewire) running on an Late-2012 iMac i7 (Catalina 10.15.7 (19H524)) using Apple's Thunderbolt to Firewire dongle adapter. I bought Eye tv 4 in September and it hasn't worked once. Every launch gets into the setup sequence and immediately crashes. (Always thread 24 or 25 with the same, identical SEGV.) I have contacted GeniaTech about this numerous times over the last seven months and never once gotten a reply. I have included crash logs from the Console app, system configuration data from System Profiler, steps to reproduce, contact information, .. everything I can think of to make a good bug report. I get an automated response that my bug report was received, and then, nothing. The greatest insult is that they also have not refunded my purchase to my credit card. I find it hard to describe this. In forty-five years of computing, I cannot recall ever paying for something that simply never worked at all. And only rarely do I recall having Customer Support turn theirback on me and ignore a crash report.

Having purchased EyeTV 4 (8521) for macOS Catalina, there have been issues, some documented in the support forum here. I have allowed time since purchase for updates to be issued, which they have and all in all EyeTV 4 is an unmitigated disaster. Exporting is useless. Video stuttering Exiting Full Screen takes at least 2 attempts before it exits. Spinning beachballs galore. It is an unqualified mess. EyeTV 3 and earlier, allowed you to export in whatever format you wanted and guess what? IT WORKED EyeTV 4 exports a file which is unreadable by any player I have tried. EyeTV 4 is a pile of useless junk and a complete waste of money. It's as if Geniatech had absolutely no Mac software experience, but they did with EyeTV 3 DO NOT BUY.