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I have an Eye tv 500 (Firewire) running on an Late-2012 iMac i7 (Catalina 10.15.7 (19H524)) using Apple's Thunderbolt to Firewire dongle adapter. I bought Eye tv 4 in September and it hasn't worked once. Every launch gets into the setup sequence and immediately crashes. (Always thread 24 or 25 with the same, identical SEGV.) I have contacted GeniaTech about this numerous times over the last seven months and never once gotten a reply. I have included crash logs from the Console app, system configuration data from System Profiler, steps to reproduce, contact information, .. everything I can think of to make a good bug report. I get an automated response that my bug report was received, and then, nothing. The greatest insult is that they also have not refunded my purchase to my credit card. I find it hard to describe this. In forty-five years of computing, I cannot recall ever paying for something that simply never worked at all. And only rarely do I recall having Customer Support turn theirback on me and ignore a crash report.
Previously used EyeTV since 2006 with a DTT stick with minimal problems, at beginning of this week I got a Netstream 4Sat, and as my Mac is running Catalina, downloaded EyeTV 4 64-bit and activated it via Geniatech support. However, I soon realised that on the channels that I was getting the audio description overlaid over the sound for programmes. The channels' AAC Narration option is 'ticked' ON, and wont untick. Sometimes, if I look quickly after changing channels, two options are displayed (while the AAC Narration is ticked), the other along the lines of Dolby English, try clicking to 'tick' that but the narration is still on. But the latter is brief, as when the options are viewed again, only the AAC Narration is there, and with a tick beside it. I do have a support ticket with Geniatech (TicketID: 2020030516000347), but have nothing back except the auto acknowledgement. Not all programmes go out with an audio narration, but it seems when its available its being auto selected, I cannot unselect it as a choice. A few times it's shown two AAC Narrative's, but still nothing unchecks it (see screenshots). Has anyone else experienced this bug - unsure if it is bug with the EyeTV 4 software handling of the satellite streams, or a bug in the Netstream's box?
EyeTV 3 Version 7528 was released this morning (US time), announced by e-mail message by Angela Wu. So I started a new thread on this version since other active threads are long. Let's use this thread to report experiences / problems with the new release. I downloaded it, installed on my non-media center Mac to determine software type. It is 32-bit, so it is obsolete in 2 months when Catalina (Mac OS 10.15) comes out in September or October, since it will no longer support 32-bit applications. Since I have a working version (7524) on my Media Center mac, using XMLTVListings (which is apparently $10/month cheaper than the new TV Guide), I don't see the point in installing the new version and don't plan to. I noticed that simultaneously the number of recordings in EyeTV Plus in my working version (7524) suddenly dropped from around 50,000 or so to zero yesterday. There is now a signup screen (which I didn't use) for EyeTV Plus, though the "Access Prohibited" message behind it is still in German. What have been your experiences with version 7528, those who have installed it? I gather it DOES reinstate support for HD HomeRun (I am still using an EyeTV Hybrid).