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No EPG service for 60 days.... Now you are banning users and removing all topics which relate to the MISSING EPG SERVICE, which disappeared August 7th, 2022 and has yet to return. This is how you've chosen to handle customers? Seriously???

I note the last paragraph in their ridiculous excuse: This compensation is something I've now argued for several times since this current outage began. If this is Geniatech's policy for addressing prolonged failures of their service for which we paid in advance, why don't they communicate this offer to their entire affected customer base (which is all of us), either by posting an announcement to this forum (which they control), or by sending an announcement by email to their entire list of current subscribers (which they do whenever they want us to buy something)? Why do we have to individually complain in order to get a remedy for having our pockets picked?

Sorry, a mistake (not enough cut) - click on the scissors, 2 yellows cursors appears, at left, under the black "time line" - click on the "-" at bottom left to no zoom the video time - move the right bottom cursor right to the right side you will have all the "time line" yellow and red - move the left bottom cursor right to have time beginning to 00:01:0x - click on the right 3 dots, you will have a submenu and click on "Save clip as recording" Now in "recordings", you have 2 recordings with the same title , the 2nd one with "Clip" under title Try to export this one , the export red wheel should blink until the end of circle Now try on the exported file "Open with" and "Others" and look for "TV" I have tested on Intel and M1