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Showing results for tags 'program guide'.
Found 3 results
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Had to reinstall eyeTV 4. All seemed to go OK, but the Program Guide displays no info! Help!! David
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I have 3 Macs: 1. Mid-2010 iMac w/ Intel i5 Core duo chip, 12GB RAM, 2TB HD drive. (OS X High Sierra 10.13.9) 2. 2011 iMac w/ Intel i5 Core duo chip, 20GB RAM, 2TB HD drive. (OS X High Sierra 10.13.9) 3. 2013 MacBook Air (model 6,2) w/ 1.3 GHz Intel Core i5 processor, 8MB RAM, 250GB SSD storage. (OS X Mojave 10.14.4 Public Beta) Was running Mac OS X 10.13.xx and using EyeTV 3.6.9 (7522, 7523, then 7524) successfully with a TV Guide paid subscription through Geniatech. Everything worked fine until sometime in mid-December of 2018, when my TV Guide program guide service suddenly gave out a "server error" message. E-mailed Geniatech's EyeTV 3 Support and received a replay that "this is a known issue and we are working to resolve it". I haven't heard anything back since then. I've tried everything suggested in the user guide. Has anyone else experienced this issue? It happened after upgrading to EyeTV 3.6.9 (v7524). All 3 Mac are running different versions of OS X 10.13 or 10.14. None of them work. If this continues, Then I spent $30 (annual sub. cost for TV guide service) and received 1 month of service. I should request a refund, no? But first I'd like to know if anyone had the same issue and resolved it some way.
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So I realized that my program guide wasn't updating. Did some searching and found I need to create a new account with Geniantech (nice of them to proactively tell us about this...) and did so. Now, when I try to update the TV Guide program guide, it appears to make the connection properly, but I get an error saying 'Update failed due to a server error.' Any ideas on how to fix this? Thanks!