Harold 0 Report post Posted June 9, 2017 System specs: iMac (Retina 5K, 27-inch, Late 2015 4 GHz Intel Core i7 64 GB 1867 MHz DDR3 Startup and storage disk 1TB SSD AMD Radeon R9 M395X 4096 MB macOS Sierra v10.12.5 Newly purchased the eyetv T2 hybrid tuner. Can install eyeTV-3 onto this iMac and even a macbook pro, only if eyetv T2 is not connected. Once connected eyeTV-3 crashes. Am not able to search for tv channels or use the software. Have tried installing eyeTV 3.6.9 (7518) (7517) (7516) each with the same result. Used EyeTV Reporter app to uninstall before each installation. Please, is there a solution for this? Quote Share this post Link to post Share on other sites
thomaskud 13 Report post Posted June 9, 2017 Hi Harold, Please contact our support team: https://www.geniatech.eu/eyetv/support-contact/?Product=eyetv 3 We're glad to help you 1 Quote Share this post Link to post Share on other sites
Harold 0 Report post Posted June 9, 2017 Well that was a quick response thank you thomaskud. I wrote to the address you have supplied me, yesterday. Alas, no response. How long do the support team usually take? They could probably do with a few of the above extra details though that could be supplied if they respond. Here's cheers to your next reply Quote Share this post Link to post Share on other sites
thomaskud 13 Report post Posted June 9, 2017 May you give me the ticket number? cheers Quote Share this post Link to post Share on other sites
Harold 0 Report post Posted June 9, 2017 Never received one. Only a message saying that the message was successfully sent. Quote Share this post Link to post Share on other sites
thomaskud 13 Report post Posted June 9, 2017 9 minutes ago, Harold said: Never received one. Only a message saying that the message was successfully sent. Are you using any anti-spam plugin? May you give me your email address per pm? Quote Share this post Link to post Share on other sites
Harold 0 Report post Posted June 9, 2017 No anti-spam plugin etc.. Address now supplied by pm. Quote Share this post Link to post Share on other sites