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No on-screen controller after starting up TV guide EPG subscription?

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Just upgrade EyeTV software to 3.6.9 today concurrent to subscribing to TV guide EPG service (N. America). After entering all my info. and starting up the service, my on-screen "remote" controller doesn't appear anywhere. I can get a menu of items inside the "live" window, but no "remote" controller shows up on my desktop screen. Using mid-2010 iMac, w/12GB RAM, 2 TB HD,   running High Sierra 10.12.6. Anyone seen this problem and know a fix? Not sure how to isolate since i just upgraded two things at once.

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