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Dear EyeTV community In December 2021 and January 2022 due to ongoing crashes and quality issues in general I exchanged dozens of mails with Geniatech Europe and Geniatech Shenzen. On their request I sent them many screen shots and software error logs. And I made them aware of mistakes in their advertising in regards too EyeTV 4 for Macs (i.e. referring to Apple software that does not exist anymore, listing features that are not working in EyeTV 4 anymore and using outdated Apple terms). The result was rather frustrating. A lot of mails but nearly no improvement in regards to the software. Is it because of a low number of users? Certainly not as the the German director of Geniatech Europe (Mike Decker) wrote me that they have an user community with a two times seven digit number (means millions of users). Fact is: Geniatech completely missed the long in advance announced transfer of the Apple world to a 64-bit OS, that already started in 2010. And in 2018, when Apple stopped to support the 32-bit apps, It took them 15 months to produce a kind of beta software that had a very limited feature set. Furthermore they used Covid-19 as an argument for not being able to deliver within an acceptable time frame. Even now, 4 years later, EyeTV macOS is far away of being a finalised product with all the promised features – features we were used to by using the old EyeTV 3, coded by Elgato. And again they missed to make use of the developer version for the new macOS Ventura 13 that was available for months before the public launch. The result: After the update to macOS Ventura EyeTV 4 became unusable. Once more, we, the user community, feel frustrated and cheated by Geniatech. In the US of A and most probably also in the EU such a behavior would qualify for a legal battle, as Geniatech never delivered the advertised feature set and still selling this software in an unfinished and now even crashing version. Beside the legal aspects simply it is a question of business ethics. It looks like thet totally unacceptable behavior of this company needs to be counteracted by the power of their customers. As nobody at Geniatech cares in regards to the content of this forum, all of us should send a huge amount of complaining mails to the people concerned. During my contacts with Geniatech Shenzen and Germany I collected the contact addresses listed below. Feel free to flood these mail addresses with your complaints. kelly.li@geniatech.com (Geniatech EyeTV Support Team) abbey@geniatech.com (Sales Director Geniatech headquarter Shenzen) cpf@geniatech.com dgg@geniatech.com sales@geniatech.com suggestion@geniatech.com GTESales@geniatech.com (Geniatech Europe GmbH, EMEA HQ in Germany, Director is Mike Decker)

Updated to OSX 13.0 Ventura. EyeTV crashes immediately on launch. STILL WAITING FOR THE EPG TO BE FIXED! Moot now as it no longer even launches. ------------------------------------ Translated Report (Full Report Below) ------------------------------------- Process: EyeTV [1252] Path: /Applications/EyeTV.app/Contents/MacOS/EyeTV Identifier: com.elgato.eyetv Version: 4.0.0 (8526) (4.0.0 (8526)) Code Type: X86-64 (Native) Parent Process: launchd [1] User ID: 501 Date/Time: 2022-10-24 12:16:02.9452 -0700 OS Version: macOS 13.0 (22A380) Report Version: 12 Anonymous UUID: 93BC44DF-B3DD-1E4D-AB14-29B9BFCAB7A0 Time Awake Since Boot: 870 seconds System Integrity Protection: enabled Crashed Thread: 0 Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Termination Reason: Namespace DYLD, Code 1 Library missing Library not loaded: /System/Library/Frameworks/FWAUserLib.framework/Versions/A/FWAUserLib Referenced from: <440A10C3-8764-3BDE-BB1F-6CA8BC0B63DF> /Applications/EyeTV.app/Contents/MacOS/EyeTV Reason: tried: '/System/Library/Frameworks/FWAUserLib.framework/Versions/A/FWAUserLib' (no such file), '/System/Volumes/Preboot/Cryptexes/OS/System/Library/Frameworks/FWAUserLib.framework/Versions/A/FWAUserLib' (no such file), '/System/Library/Frameworks/FWAUserLib.framework/Versions/A/FWAUserLib' (no such file, not in dyld cache) (terminated at launch; ignore backtrace)

Hi Il Gatto, well I just tried to install the updated 8528 onto my Mac mini M1 server. Before updating to Ventura the version 8527 was more or less running stable (except of all the missing features we are waiting for since ages). Of course, I used the EyeTV reporter for a proper removing before installing the 8528. Initially, the channel search worked but after finishing the channel scan the app crashed. Tried several restarts without any success. It reminds me on a former experience with the 8528 that has been published after my feedback some months ago. It killed the audio part when streaming to the iOS app and has been removed from the download site shortly afterwards. Conclusion: lack of knowledge and experience in regards to Apple coding, quick and dirty fixes, no systematic quality control, no professional product management and communication and most important: lack of business ethics. The Geniatech management is fully aware of the problems but they prefer to sell a software that is simply not ready for the market. With all due respect to your defence of this company, what Geniatech is doing is beyond what is legally acceptable. And I have long been surprised that no one has taken legal action against this company. As I wrote in an earlier post: We should all flood Geniatech's mail addresses with our complaints. By the way: I already sent them a support request. Up to now, I got no response. What a surprise!

This has totally worked for me! Thanks to all concerned.

Hi Il Gato! Txs for the info. Another user already published a link to an external and uncontrolled download server for this version. However, in my opinion it is more than strange that Geniatech doesn't publish the Ventura version on this site here. Not even an official statement – very fishy... Best regards, Roland

It worked on my M1 iMac just upgraded to Ventura. Will try on my intel MacBook Pro next.

If you go to the RoaringApps page for EyeTV and scroll down to the "compatibility notes" there is a link to a version 8528 that has done the trick for me on an Apple Silicon MacBook Air M1 with EyeTV T2 Hybrid.

Came here after updating my iMac to Ventura and TV Eye crashing. Downloaded the updated version of 8528 and it worked! Didn't need to do anything else (so far) but thank you to everyone.

Wow. That's fast from Geniatech support. But gracenote EPG still doesn't work!

Thanks...worked for me on my iMac

As a long time user of Eyetv in the past I've been frustrated with the Software too! First, I don't want to produce electronic garbage (2x Eyetv Netstream SAT receiver) because of non-functional software and second I've updated a month ago to Eyetv4 which is not working any more with mac os Ventura and payed 30€ for that ( and also the ios app isn't working for a long time any more ) ! This is ...

Please make EyeTV open source and available on GitHub.

I have the same issue on my iMac 3.8 GHz 8-Core Intel Core i7. Curious to know how Geniatech will notifies us of a fix when we cannot load the app to see if an update is available!

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