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It has been since August and still no response from Geniatech. Please tell us something! Last major outage lasted for 6 months.

Still nothing from Geniatech. 8 months The last outage in 2019 was 7 months

PLEX also works with all devices that are supported by DVB API on Linux. I use a EyeTV Hybrid on an Ubuntu Linux machine. works pretty straight out if the box, you only need to add a small firmware driver to the linux default install for the eyetv device, see https://www.linuxtv.org/wiki/index.php/Elgato_EyeTV_hybrid

Hello liars who run Geniatech. I truly hope you have come up with something in the past few months to lie about. It's painfully obvious that they have and continue to lie about some bullshit with the "server". They are bankrupt and can not pay the providers of the guides. They played the same bullshit last year and a few times prior. One day, I suspect their website will simply disappear and that will be that. I've posted that in other places hoping that someone from their management will contact me to prove me wrong.

I've tried various ways to get in touch with Geniatech without success - I can only assume they are not interested in fixing this issue. Given that this is a paid service I'd like to get part of my money back. And there's no chance that I'll renew my subscription next year.

I asked Geniatech for a refund of my EPG annual subscription on the basis that the software had not been repaired and there did not appear to be any likelihood of it being repaired. The reply from the company was: "Very sorry that we still do not have a solution for it. I will send you email once our engineer has a solution. We will extend the time of your EPG validity period for the outage period. Our engineer is really trying to solve it. Our engineer may need some time." I have now made alternative arrangements for recording tv programmes and will not be renewing my subscription if the EPG ever comes back on line.

I've found that communication with the Chinese owners to be a bit lacking. And, by a bit, I mean they are absolutely useless. During their major outage a couple of years ago, it took months of only getting the same response from "Angela Xu" who appears to no longer be there. For at least 6 weeks the response is our engineers are doing some final testing... I have a solution, fire them and hire a team that knows what they are doing. Maybe this is how the Chinese government deals with Spkr Pelosi's trip to Taiwan. If they don't deal with this soon, the will lose even more users. Elgato really screwed all of us when they sold EyeTV to Geniatech. Hey Geniatech get your damn act together and tell us what is happening. Better still, fix it. Did you fail to pay TV Guide and they shut you down again*? * just a guess. The support ticket system is a joke. If they can not determine if there is a MAJOR system failure, a ticket submission is not going to help. I am so sick of this companies lack of incentive to keep their system working. In the 10+ years with Elgato this type of outage just did not happen. Once in a great while they had an issue that was solved in hours. Now this is the forth time Geniatech has screwed us.

I submitted a complaint to Pay Pal on Aug 2, 2021 as described below. Today on Aug 3, 2021 PayPal resolved the dispute in my favor. Geniatech has a history of not resolving problems in a timely manner with the EPG. Now I have to ask Geniatech for more $$$. Why Geniatech chooses to ignore the North American market for users of EyeTv for home use is beyond my understanding. I have a Broadcast Television system that receives more than 100 channels in the San Francisco Bay Area, California, USA. I have been very disappointed in the lack of service from Geniatech since they took over. Dispute amount €25.17 EUR Transaction date July 2, 2021 Seller name Geniatech Europe GmbH