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Dear EyeTV community In December 2021 and January 2022 due to ongoing crashes and quality issues in general I exchanged dozens of mails with Geniatech Europe and Geniatech Shenzen. On their request I sent them many screen shots and software error logs. And I made them aware of mistakes in their advertising in regards too EyeTV 4 for Macs (i.e. referring to Apple software that does not exist anymore, listing features that are not working in EyeTV 4 anymore and using outdated Apple terms). The result was rather frustrating. A lot of mails but nearly no improvement in regards to the software. Is it because of a low number of users? Certainly not as the the German director of Geniatech Europe (Mike Decker) wrote me that they have an user community with a two times seven digit number (means millions of users). Fact is: Geniatech completely missed the long in advance announced transfer of the Apple world to a 64-bit OS, that already started in 2010. And in 2018, when Apple stopped to support the 32-bit apps, It took them 15 months to produce a kind of beta software that had a very limited feature set. Furthermore they used Covid-19 as an argument for not being able to deliver within an acceptable time frame. Even now, 4 years later, EyeTV macOS is far away of being a finalised product with all the promised features – features we were used to by using the old EyeTV 3, coded by Elgato. And again they missed to make use of the developer version for the new macOS Ventura 13 that was available for months before the public launch. The result: After the update to macOS Ventura EyeTV 4 became unusable. Once more, we, the user community, feel frustrated and cheated by Geniatech. In the US of A and most probably also in the EU such a behavior would qualify for a legal battle, as Geniatech never delivered the advertised feature set and still selling this software in an unfinished and now even crashing version. Beside the legal aspects simply it is a question of business ethics. It looks like thet totally unacceptable behavior of this company needs to be counteracted by the power of their customers. As nobody at Geniatech cares in regards to the content of this forum, all of us should send a huge amount of complaining mails to the people concerned. During my contacts with Geniatech Shenzen and Germany I collected the contact addresses listed below. Feel free to flood these mail addresses with your complaints. kelly.li@geniatech.com (Geniatech EyeTV Support Team) abbey@geniatech.com (Sales Director Geniatech headquarter Shenzen) cpf@geniatech.com dgg@geniatech.com sales@geniatech.com suggestion@geniatech.com GTESales@geniatech.com (Geniatech Europe GmbH, EMEA HQ in Germany, Director is Mike Decker)

Dear EyeTV community In December 2021 and January 2022 due to ongoing crashes and quality issues in general I exchanged dozens of mails with Geniatech Europe and Geniatech Shenzen. On their request I sent them many screen shots and software error logs. And I made them aware of mistakes in their advertising in regards too EyeTV 4 for Macs (i.e. referring to Apple software that does not exist anymore, listing features that are not working in EyeTV 4 anymore and using outdated Apple terms). The result was rather frustrating. A lot of mails but nearly no improvement in regards to the software. Is it because of a low number of users? Certainly not as the the German director of Geniatech Europe (Mike Decker) wrote me that they have an user community with a two times seven digit number (means millions of users). Fact is: Geniatech completely missed the long in advance announced transfer of the Apple world to a 64-bit OS, that already started in 2010. And in 2018, when Apple stopped to support the 32-bit apps, It took them 15 months to produce a kind of beta software that had a very limited feature set. Furthermore they used Covid-19 as an argument for not being able to deliver within an acceptable time frame. Even now, 4 years later, EyeTV macOS is far away of being a finalised product with all the promised features – features we were used to by using the old EyeTV 3, coded by Elgato. And again they missed to make use of the developer version for the new macOS Ventura 13 that was available for months before the public launch. The result: After the update to macOS Ventura EyeTV 4 became unusable. Once more, we, the user community, feel frustrated and cheated by Geniatech. In the US of A and most probably also in the EU such a behavior would qualify for a legal battle, as Geniatech never delivered the advertised feature set and still selling this software in an unfinished and now even crashing version. Beside the legal aspects simply it is a question of business ethics. It looks like thet totally unacceptable behavior of this company needs to be counteracted by the power of their customers. As nobody at Geniatech cares in regards to the content of this forum, all of us should send a huge amount of complaining mails to the people concerned. During my contacts with Geniatech Shenzen and Germany I collected the contact addresses listed below. Feel free to flood these mail addresses with your complaints. kelly.li@geniatech.com (Geniatech EyeTV Support Team) abbey@geniatech.com (Sales Director Geniatech headquarter Shenzen) cpf@geniatech.com dgg@geniatech.com sales@geniatech.com suggestion@geniatech.com GTESales@geniatech.com (Geniatech Europe GmbH, EMEA HQ in Germany, Director is Mike Decker)

Great news, Ross! I would be rather embarrassed if that version only worked for me!

This worked for me. For reference, machine is Intesl iMac 27", 2020. Stuttering on one HD channel previously also gone. I simply installed over existing installation with no issue. Thanks for posting the link, delacroix.

Hi Delacroix, sounds good but why do we have to download this fix by clicking on an uncontrolled external link? Sorry to say but this would be an excellent way to distribute manipulated software (malware). To me this doesn't sound serious and I would really prefer to get this fix via the official Geniatech website, together with an explaining statement. The fact that they not even changed the release number is a sign of a rather quick and dirty fix. However, it would be great if it really works. Can you confirm that all is fine, please? Txs and kind regards, Roland

Please make EyeTV open source and available on GitHub.

many many Thank's for sharing the 8528 release

bloodshot, When you copy-paste from this site , you get sometime hidden hieratic characters (\ueff) try after paste to remove right characters including the final "h" and retype the "h" and "enter" if this does not work retype manually the line.

PROBLEM SOLVED - PLEASE READ OK people, problem solved. Geniatech supplied me with an updated version, which now works perfectly on my Mac Studio M1 Max with Venture 13.0. Yes, I know it is marked version 8528 but I presume it must be an updated copy of that version or something. The 8528 version from the website didn't work for me, but the 8528 version via the Mega link worked perfectly. Here is the link: https://mega.nz/file/UCUGGYTY#KV9bRIaB7hS8xiEO-JiqTH1ORMKt1kHpEUO1XdIiPmw Thank you so much to Geniatech for resolving my ticket so quickly!

PROBLEM SOLVED - PLEASE READ OK people, problem solved. Geniatech supplied me with an updated version, which now works perfectly on my Mac Studio M1 Max with Venture 13.0. Yes, I know it is marked version 8528 but I presume it must be an updated copy of that version or something. The 8528 version from the website didn't work for me, but the 8528 version via the Mega link worked perfectly. Here is the link: https://mega.nz/file/UCUGGYTY#KV9bRIaB7hS8xiEO-JiqTH1ORMKt1kHpEUO1XdIiPmw Thank you so much to Geniatech for resolving my ticket so quickly!

type in terminal : ls -la and look if there are this files: probably you forgot the superuser command "sudo" before zsh

I have the same issue on my iMac 3.8 GHz 8-Core Intel Core i7. Curious to know how Geniatech will notifies us of a fix when we cannot load the app to see if an update is available!

Appreciate the lengths that users have gone to in order to find a workaround but is there any news on when a Ventura compatible version of the software will become available? This problem was reported back in June as far as I can see and we're still waiting, something that seems commonplace with this software whenever a new version of macOS is released. 🤨

It works thanks guys I solve in this mode 1 - Download https://file.geniatech.com/eyetv4/EyeTV4.0.0_8528.dmg don't worry about icon barred, install it 2 - Download frame lib https://eyetvforum.com/applications/core/interface/file/attachment.php?id=1223 3 - Download zsh https://eyetvforum.com/applications/core/interface/file/attachment.php?id=1279 4 - open Terminal and type cd Downloads 5 - now write: sudo zsh ./eyetv-ventura1.sh Run EyeTV The icon now is normal Thanks all folks